At a Glance
- Tasks: Support Consultants and enhance customer experience through effective communication and organisation.
- Company: Dynamic company focused on innovation and excellent client relationships.
- Benefits: Opportunities for personal growth, collaborative work environment, and a focus on well-being.
- Other info: Embrace a culture of equality and diversity while driving impactful change.
- Why this job: Join a team that values creativity and supports your professional journey.
- Qualifications: Strong interpersonal skills, organisational abilities, and a willingness to learn.
The predicted salary is between 27000 - 33000 £ per year.
This role involves but is not limited to:
- Providing ongoing support to Consultants and Fee Earning Consultants to meet their needs through the new concierge model.
- Managing open issues with agreed SLAs within the new ticket logging platform.
- Providing the bridge between the Consultant / Fee Earning Consultant and Taylor Rose departments to ensure a seamless and high level of ease within the Customer Experience journey.
- Completing all steps within the agreed governance to help drive insight and speed of resolutions improvements adopted as a department.
- Completing the Consultant and Fee Earning Consultant new starter and leaver procedures as per assigned tickets.
- Updating the Company website and Consultant and Fee Earning Consultant website profiles.
- Updating and maintaining Consultant personnel records and databases.
- Liaising with Client Care to provide customer service and complaints feedback and resolutions within agreed forums.
- Assisting with writing and maintaining all Consultant policies, procedures, and forms.
- Assisting with communicating relevant policy changes or updates to all Consultants and Fee Earning Consultants.
- Liaising with the Audit department to ensure Consultant files are received on time and assist with audit feedback and completion of corrective actions.
- Supporting the organising of Consultant engagement events both virtually and otherwise.
- Helping drive and support a Well-Being policy that ensures those within the Consultant programme feel supported.
Qualifications and Skills:
- Willingness to learn.
- Good interpersonal skills supporting the Consultants.
- Excellent organisational and project management skills.
- Good problem solving and communication skills.
- Ability to work collaboratively and effectively with managers across the business.
- Ability to work to deadlines and achieve results.
- Ability to balance commercial interests with compliance requirements.
Company Core Values:
- Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be.
- Integrate: Bring together people and systems into a cohesive force.
- Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.
- Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage.
Concierge Officer in Peterborough employer: Taylor Rose TTKW Limited
At Taylor Rose TTKW Limited, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work culture. Our Junior Conveyancing Fee Earners benefit from comprehensive training and development opportunities, ensuring a meaningful start to their legal careers while working in a dynamic environment that values diligence and teamwork. Located in a vibrant area, our firm offers a unique blend of professional growth and community engagement, making it an ideal place for aspiring legal professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Officer in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Taylor Rose TTKW Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Taylor Rose TTKW Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge Officer in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Taylor Rose TTKW Limited:Your cover letter is your chance to shine! Tell us why you want to work at Taylor Rose TTKW Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Taylor Rose TTKW Limited!
How to prepare for a job interview at Taylor Rose TTKW Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
