Working within the New Business Team to provide a first-class level of service to all new and existing Taylor Rose customers. Explaining the legal process to clients, quoting for work to be undertaken, following up in a timely manner and cross selling additional services within Taylor Rose when asked to do so.
This role involves but is not limited to:
- Answering non-property, mainly litigation, employment and family related new business enquiries (calls and e-mails).
- Providing legal estimates to clients and referrers.
- Account management of specific agents and referrers including proactive calls to each referrer to ensure business is passed to Taylor Rose in the first instance.
- Follow up all estimates given within 24/48 hours and pass feedback to the team leader on any lost instructions.
- Provide administrative support to fee earning teams and the specific needs of the department as directed by the Team Lead/Head of New Business/Commercial Director.
- Allocation of cases dependent on referrer, levels of work within each team and the specific needs of the team as directed by the Head of Business Development/Head of Conveyancing.
- Accurate use of Case Management Systems as well as Outlook, Microsoft Word and Excel.
- Accurate data entry into electronic portals during the client introduction process.
- Promoting Taylor Rose services to customers and cross selling legal services within Taylor Rose within the new business teams.
- Understanding GDPR requirements for dealing with clients’ personal information.
- Working to department targets and KPIs.
- Assisting clients with answering questions and guiding them where necessary on how to progress through the new client onboarding process.
- Working closely with account manager to ensure we are getting the most out of our referring partners and provide details of potential issues that could arise.
- Build strong relationships across the accounts managed to help with referrer engagement and continued growth of the department.
Requirements:
- Ability to work well independently and as part of a team.
- Ability to work in a busy, sales and target driven environment.
- Attention to detail.
- Self-motivated and enthusiastic.
- Target and sales driven.
- Customer focused – high levels of customer service.
- Strong verbal and written communication skills.
- Ability to remain calm under pressure.
Company Core Values:
- Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.
- Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.
- Integrate: Bring together people and systems into a cohesive force.
- Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.
Apply
Name
Telephone
Upload CV
Maximum file size is 3.5Mb, accepted file types are PDF, DOCX and ZIP.
#J-18808-Ljbffr
Contact Detail:
Taylor Rose TTKW Limited Recruiting Team