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- Tasks: Manage the Legal Support Portal and assist clients with their queries.
- Company: Dynamic legal firm focused on innovation and client experience.
- Benefits: Gain valuable experience in a fast-paced environment with a supportive team.
- Why this job: Perfect opportunity to develop your skills while making a real impact.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Join us for a 3-month contract with potential for growth.
The predicted salary is between 30000 - 40000 £ per year.
Location: Croydon
ID Checks
- Data integrity checks
- Live status file opening
Client Portal Helpdesk
- Answering phone calls from clients addressing their issues using the client portal system
- Responding to online chats from clients supporting their issues using the client portal system
- Working with IT/Dev/external suppliers to address technical issues with the site
- Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system
Centralised Mattersphere System Database Management
- Creation of Associate contacts in Mattersphere
- Working through branch office requests for data changes
Reprographics Function
- Producing Bundles
- Indexing Services
- Binding Services
- Specialist print and copy services
- Document scanning and digitisation service
- CD/DVD Creation of files
- Secure USB file Upload service
Requirements:
- Ability to multitask
- A professional, honest, flexible and reliable attitude and approach
- Ability to work in a fast paced, high pressured environment
- Customer focus with a proactive “can do” attitude
- Strong communication skills & ability to communicate at all levels and across all departments
- Able to work within a team as well as independently
- Able to demonstrate initiative, strong work ethic and ability to problem solve
- Ability to prioritise workload
- Willingness to learn new skills and adapt to change
- Have a good understanding of the Microsoft office and case management systems
- Ability to travel to other offices to provide support when required
Company Core Values:
- Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be
- Integrate: Bring together people and systems into a cohesive force
- Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
- Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage
Legal Support Portal Administrator (3 Month Contract) in Croydon employer: Taylor Rose TTKW Limited
Contact Detail:
Taylor Rose TTKW Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Support Portal Administrator (3 Month Contract) in Croydon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and how they operate. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in the past. This is especially important for a role like Legal Support Portal Administrator where quick thinking is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Legal Support Portal Administrator (3 Month Contract) in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Legal Support Portal Administrator role. Highlight relevant experience and skills that match the job description, like your ability to multitask and strong communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proactive attitude and how you can contribute to delivering excellent client experiences.
Showcase Your Tech Skills: Since this role involves working with case management systems and Microsoft Office, be sure to mention any relevant tech skills you have. If you've dealt with similar systems before, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep everything organised!
How to prepare for a job interview at Taylor Rose TTKW Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Legal Support Portal Administrator. Familiarise yourself with the client portal system and the specific tasks mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or team members in the past. This will demonstrate your ability to handle phone calls and online chats with ease.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to troubleshoot issues, especially in a fast-paced environment. Be ready to discuss how you approached these challenges and what solutions you implemented. This will highlight your initiative and reliability, which are crucial for this role.
✨Emphasise Your Adaptability
The job requires a willingness to learn new skills and adapt to change. Share experiences where you've successfully adapted to new systems or processes. This will show that you can thrive in a dynamic environment and align with the company's core values of innovation and integration.