Account Manager in Croydon

Account Management & Relationship Development:

• Build, manage, and strengthen relationships with key accounts and introducer partners across the business.
• Serve as the main point of contact for all matters relating to client needs, concerns, and account performance.
• Work closely with New Business Advisors, New Business Managers, and Team Leads to ensure effective delivery of Key Account SLAs and KPIs.
• Liaise effectively between key accounts and fee earners to maximise productivity and increase pipeline turnover.
• Attend regular meetings with key accounts, stakeholders, and internal teams to maintain strong working relationships and provide ongoing support.
• Deliver training, guidance, and support to introducers on processes, systems, and service standards.
• Develop a thorough understanding of each account, including structure, objectives, opportunities, and service expectations.
• Build long-term, trusted partnerships that support sustainable business growth.

Commercial Performance & Business Growth:

• Identify opportunities to increase lead volumes, instructions, and revenue within existing accounts.
• Conduct regular analysis and reporting to identify successes, gaps, and areas for improvement across accounts.
• Develop and implement strategies to maximise opportunities and improve pipeline conversion.
• Produce and deliver weekly and monthly account performance reports, including leads, instructions, pipeline activity, and opportunities.
• Remain commercially focused at all times, ensuring consistent billings, accurate forecasting, and revenue growth across accounts.
• Work towards and exceed quarterly targets, with commission payable upon achievement.

Service Delivery & Problem Resolution:

• Efficiently manage and resolve key account or client complaints in a professional and solutions-focused manner.
• Ensure smooth communication and handovers between referral partners and conveyancing teams.
• Support consistent SLA delivery and service excellence across all accounts.
• Act as a proactive problem solver, identifying issues early and implementing effective resolutions.

About You:

• We are looking for a motivated and commercially minded individual who enjoys developing relationships, delivering results, and working collaboratively within a high-performing team environment.
• Experience in an Account Management, Customer Relationship Management, Sales, or Business Development role.
• Strong relationship-building skills with the ability to manage panel or key account relationships at all levels.
• Commercially driven with a strong focus on targets, growth, and performance.
• Strong conveyancing, property, or legal sector knowledge with the ability to allocate work effectively.
• Excellent organisational skills with exceptional attention to detail.
• A confident and consultative communicator with strong verbal and written communication skills.
• Self-motivated, enthusiastic, and proactive in approach.
• Strong problem-solving ability with a solutions-focused mindset.
• Good working knowledge of Microsoft Office, including Word and Excel.
• Ability to work both independently and collaboratively as part of a team.

Company Core Values:

• Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be.
• Integrate: Bring together people and systems into a cohesive force.
• Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.
• Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage.