At a Glance
- Tasks: Provide technical support and troubleshoot complex BMS systems issues.
- Company: Join a pioneering global company in energy-efficient technology.
- Benefits: Competitive salary, career advancement, and a dynamic work environment.
- Other info: Collaborate with industry leaders and enjoy excellent growth opportunities.
- Why this job: Make a real impact in the innovative world of energy-efficient technology.
- Qualifications: Experience in technical roles and proficiency in problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Exciting Opportunity: Join a Cutting-edge Global Company as a Technical Support Engineer. Are you a skilled Technical Support Engineer with hands-on experience in Trend & Tridium BMS Systems? Are you ready to propel your career with a pioneering industry leader, driving innovation in energy-efficient technology on a global scale? If so, we want to hear from you!
About Us: Our client, a forward-thinking organization, is at the forefront of designing and delivering state-of-the-art, energy-efficient infrastructure, ensuring the utmost confidentiality for our clients. Join them as a dedicated Technical Support Engineer and play a pivotal role in supporting our client's business needs.
Position: Technical Support Engineer
- Type: Permanent
- Location: Onsite (M4 Corridor, UK)
- Salary: £competitive
Why Join Us?
- Innovative Global Impact: Be part of a visionary team dedicated to revolutionizing energy-efficient technology on a UK and international stage.
- Career Advancement: Unlock a world of opportunities for professional growth and development.
- Cutting-edge Environment: Immerse yourself in the dynamic world of groundbreaking technological solutions, collaborating with some of the best leaders in the field.
Key Responsibilities:
- Provide technical support and commissioning assistance to internal teams.
- Diagnose and troubleshoot complex software and hardware issues, specializing in Trend and Tridium BMS Systems.
- Address network concerns, configure operating systems, and deliver remote assistance.
- Rapidly resolve client queries via email, phone, or in-person interactions.
- Craft clear instructions and technical manuals for intricate problems.
- Collaborate with onsite subcontractors, ensuring project milestones and quality benchmarks.
- Research, identify, and implement software and hardware solutions.
- Conduct BMS PPM tasks and manage control system issues through resolution.
- Deliver exceptional customer service by effectively guiding clients through issue resolution.
- Escalate unresolved matters to appropriate internal teams.
- Document and catalogue all issues and their resolutions.
- Prepare comprehensive and timely reports.
- Share technical insights through meticulous note-taking and manual creation.
Required Qualifications:
- Proven experience in service engineering, technical roles, or related fields.
- Hands-on proficiency in technical problem-solving.
- Thorough understanding of computer systems, mobile devices, and tech products.
- Proficiency in diagnosing and resolving basic technical issues.
- Familiarity with remote desktop applications.
- Outstanding problem-solving and communication abilities.
- Skill in delivering clear step-by-step technical assistance.
- Experience with Tridium AX & N4 systems and Trend systems.
- Previous involvement in system commissioning.
- Preferred: Bachelor's Degree.
Join our Client in driving innovation and making a significant impact in the world of energy-efficient technology. Apply now and be part of their dynamic team!
Technical Support Engineer in Gloucester employer: Taylor Made Recruitment
Join a pioneering global company that is at the forefront of energy-efficient technology, where you will have the opportunity to make a significant impact on both UK and international projects. With a strong focus on innovation, our client offers a dynamic work environment that fosters professional growth and collaboration with industry leaders, ensuring that you are always at the cutting edge of technological advancements. Enjoy competitive salaries and the chance to develop your skills in a supportive culture that values your contributions and encourages career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their BMS systems and be ready to discuss how your skills align with their needs. This shows you're genuinely interested and well-prepared!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves diagnosing technical issues, consider running through some common scenarios or even mock interviews with friends. This will help you articulate your thought process during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Technical Support Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is specifically tailored to the Technical Support Engineer role. Highlight your hands-on experience with Trend and Tridium BMS Systems, as well as any relevant technical problem-solving skills. We want to see how you fit into our innovative team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about energy-efficient technology and how your background makes you a perfect fit for this position. Let us know what excites you about joining our cutting-edge company.
Showcase Your Communication Skills:As a Technical Support Engineer, clear communication is key. In your application, demonstrate your ability to convey complex technical information in an easy-to-understand way. This will help us see how you can deliver exceptional customer service.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. Make sure all your details are up-to-date and reflect your qualifications for the role. We can't wait to hear from you!
How to prepare for a job interview at Taylor Made Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Trend and Tridium BMS Systems. Be ready to discuss specific experiences where you've diagnosed and resolved technical issues, as this will show your hands-on proficiency.
✨Prepare for Problem-Solving Scenarios
Expect to tackle some real-world problems during the interview. Practice explaining your thought process when troubleshooting complex software and hardware issues, as this will demonstrate your analytical skills and technical expertise.
✨Showcase Your Communication Skills
As a Technical Support Engineer, clear communication is key. Prepare to give examples of how you've effectively guided clients through issue resolution, and be ready to explain technical concepts in simple terms.
✨Research the Company and Its Impact
Familiarise yourself with the company's mission and recent projects in energy-efficient technology. Showing that you understand their innovative approach will help you stand out and demonstrate your genuine interest in the role.
