At a Glance
- Tasks: Provide top-notch technical support and manage customer incidents with a proactive approach.
- Company: Join Tailor Made Technologies, a leader in managed IT and communications solutions.
- Benefits: Enjoy 25 days holiday, your birthday off, and a flexi health plan.
- Other info: Engage in fun monthly events and enjoy a vibrant breakout room with free breakfast.
- Why this job: Be part of a supportive team where your voice matters and career growth is encouraged.
- Qualifications: Experience in 2nd/3rd line support and strong communication skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
We are recruiting for a Roaming Engineer to join our large, supportive team of Outsourced Engineers. As one of our Outsourced team members, you will support a wide range of customers’ needs onsite and from our head office in Whiteley. You will provide excellent and prompt technical customer support and will represent Tailor Made Technologies in a professional and courteous manner. This role would suit an experienced 2nd/3rd Line Engineer who wants to progress onto their next steps, or a Field Engineer who wants a company where you aren’t just a number but a valued member of our team.
Benefits of working for Tailor Made Technologies:
- Training opportunities set out with a clear training structure
- Progressive working environment with access to voice your opinions to decision makers
- 25 days holiday plus bank holidays
- Your birthday off
- Flexi health plan cover and access to a range of Health Benefits
- IT purchasing scheme
- Company pension
- An active Social Committee who plan monthly competitions and events
- A brilliant breakout room with free breakfast and a pool table
Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.
We provide:
- Dedicated experts who speak your language
- Scalable technology solutions that grow with you
- Compliant services that keep you competitive
- Straightforward support with no hidden costs
Duties and responsibilities of our Roaming Engineer:
- Responsible for provision of second line technical support to the customer.
- Ensure IT Roaming Engineer calendar bookings are followed in line with Onsite Engineering requirements.
- Identify areas of improvement and make recommendations to appropriate parties.
- Use of Tailor Made software to manage, monitor and respond proactively to customer incidents.
- Ensuring customers are kept informed regarding ongoing tickets and effective communication is delivered to the business.
- Achieving agreed and contracted SLA’s.
- In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures.
- Working with 3rd parties to provide incident support through to resolution with customer specific applications.
- Support the Technical Resource Operations Manager, Account Manager, Servicedesk Manager and Project Engineers with infrastructure upgrades, maintenance and renewals.
- Undertake equipment builds and installations as and when required.
- Ensure all activities are aligned with ITIL procedures.
- Any other ad hoc duties as and when required.
Previous Experience:
Experience with a service desk ticketing system. If you have experience in any of the below, we’d like to hear from you (not all required):
- Windows Desktops configuration and support experience
- Windows Server configuration and support experience
- Office 365 support experience
- Microsoft Exchange configuration and support experience
- Active Directory configuration and administration
- VMware support experience
- Citrix support experience
- Strong networking skills
- ITIL knowledge
Essential Skills:
- Excellent communication skills
- Organisational skills
- Results driven with a proven track record of achieving
- Team player
- Self-motivated and proactive
- Ability to be resilient and to work under pressure
Roaming Engineer in Fareham employer: Taylor Made Computer Solutions
At Tailor Made Technologies (TMT), we pride ourselves on being an excellent employer, offering a dynamic and supportive work culture that fosters collaboration and innovation. Our employees enjoy a range of benefits including 25 days holiday plus bank holidays, a flexi health plan, and opportunities for professional growth through structured training. Located in a vibrant area, our team enjoys a lively atmosphere with regular social events and a fantastic breakout room, making TMT a truly rewarding place to advance your career in IT project coordination.
Contact Details:
Taylor Made Computer Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Roaming Engineer in Fareham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Taylor Made Computer Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Taylor Made Computer Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Taylor Made Computer Solutions!
✨Direct Apply to Taylor Made Computer Solutions
Let's not forget to apply directly through the Taylor Made Computer Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Roaming Engineer in Fareham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Taylor Made Computer Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Taylor Made Computer Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Taylor Made Computer Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
