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For Companies At a Glance
- Tasks: Lead the Systems Delivery team and manage IT operations for a global platform.
- Company: Join a dynamic tech company in London, part of a global leadership team.
- Benefits: Enjoy flexible working hours and opportunities for professional development.
- Why this job: Be a key player in shaping IT services and driving innovation.
- Qualifications: Experience in leading engineering teams and hands-on technical skills required.
- Other info: Opportunity to work on critical business services with a global impact.
The predicted salary is between 54000 - 84000 £ per year.
We are looking for a Head of Systems to join our team in London. The person in this role will work as part of the Global Platforms Leadership team and will be managing the Systems Delivery team as well as being a key point of contact for the IT Operations team. The Head of System role holds day-to-day responsibility for the team which provides and manages the following technical services for the business:
- Active Directory
- VMWare ESXi, Horizon & VCentre
- Windows Server
- Windows client engineering
- Intune
- HPe server and storage hardware
- Exchange Server
- Windows clustering
- M365 cloud services
- Backup services
- Service automation
- Monitoring and alerting
- A variety of line of business applications
What you’ll be doing:
- Providing line management for the systems engineering team, covering performance management, goal setting, and upskilling.
- Providing an escalation point for engineering and operations teams.
- Working with the business to understand their needs and upcoming projects, and how IT fits into them for the right delivery.
- Playing an active role in the global platforms leadership team, setting the standards for how we deliver services to the business.
- Proactively finding design issues with our current services which can be addressed before they become user-impacting.
- Challenging and supporting the engineering team with design and implementation; you are their technical mentor.
- Working closely with our information security team to ensure new services do not create additional risk and addressing any identified risks.
Key Skills & Experience:
- Experienced lead engineer / (hands-on) architect with experience of leading teams, as well as contributing individually (this role calls for both).
- Customer-oriented, with a passion for delivering excellent service and for continuous improvement of services.
- Excellent communication skills, able to communicate well over the telephone, chat, or face-to-face.
- Professional manner with a strong work ethic.
- Working with suppliers to specify the right solutions for our requirements and manage the delivery of those.
- Flexible and willing to work outside of the core hours if necessary – the global platforms team is responsible for a large portfolio of business-critical services and provides an escalation point 24x7.
- Able to adapt to and handle changing situations; one day may be designing integration for a LOB application into our existing estate, the next may be a new acquisition.
Skills:
- VMWare ESXi & VCentre
- PowerShell scripting and automation
- Storage technologies
- Backup tools (ideally Commvault, but training can be provided)
- Azure AD (including, but not limited to conditional access, SSO, application registration, provisioning), M365 & Intune
- Windows Server / client
- Windows certificate services
- Active Directory (and associated technologies), Exchange Server, clustering, and file servers
- SMTP
- HPe hardware
- Network routing / 802.1x / firewalling
- Cisco call manager
- Monitoring and alerting techniques
Head of IT Systems employer: Taylor James Resourcing
Contact Detail:
Taylor James Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Systems
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMWare ESXi, Active Directory, and M365 cloud services. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical expertise and readiness for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight instances where you’ve mentored team members or improved team performance, as this aligns closely with the responsibilities of the Head of IT Systems role.
✨Tip Number 3
Research StudySmarter’s current IT systems and any recent projects or changes. This knowledge will allow you to ask insightful questions during the interview, demonstrating your genuine interest in the company and its operations.
✨Tip Number 4
Prepare to discuss your approach to problem-solving and risk management, especially in relation to IT services. Be ready to share examples of how you've proactively identified and addressed potential issues in previous roles, as this is a key aspect of the position.
We think you need these skills to ace Head of IT Systems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT systems management, team leadership, and technical skills mentioned in the job description. Use specific examples to demonstrate your expertise in areas like VMWare, Active Directory, and cloud services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your customer-oriented approach. Mention how your previous experiences align with the responsibilities of the Head of IT Systems role and how you can contribute to the Global Platforms Leadership team.
Highlight Key Skills: In your application, emphasise key skills such as team management, communication, and problem-solving. Provide examples of how you've successfully led teams or projects, particularly in high-pressure environments.
Showcase Continuous Improvement: Demonstrate your commitment to continuous improvement by mentioning any initiatives you've led or participated in that enhanced service delivery or operational efficiency. This aligns well with the company's focus on delivering excellent service.
How to prepare for a job interview at Taylor James Resourcing
✨Showcase Your Leadership Skills
As a Head of IT Systems, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight your experience in performance management and goal setting.
✨Demonstrate Technical Expertise
Familiarise yourself with the specific technologies mentioned in the job description, such as VMWare ESXi, Active Directory, and M365 cloud services. Be ready to discuss your hands-on experience with these systems and how you've used them to solve problems.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice articulating complex technical concepts in a way that non-technical stakeholders can understand. Prepare to discuss how you've communicated effectively in previous roles.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to manage changing situations or design issues, and be ready to explain your thought process and the outcomes.
