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We are looking for a Card Payments Specialist to manage the strategic direction, operational performance, security, and ongoing development of the organization's payment ecosystem across two retail brands and approximately 800 locations. The role owns the end-to-end payment card infrastructure, including payment terminals, switching services, payment applications, loyalty integrations, mobile payment solutions, and associated vendor relationships.
The successful candidate will act as the organization's subject matter expert for payment technologies and fintech solutions, ensuring secure, resilient, compliant, and commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness
Key Responsibilities
Payment Platform Ownership
- Own the end-to-end payment card processing environment across two brands and approximately 800 locations.
- Ensure high availability, resilience, performance, and security of payment services.
- Maintain responsibility for payment acceptance technologies including: Payment terminals, Payment switching hosts, Payment gateways, Acquiring integrations, Loyalty integrations, Mobile payment applications
- Manage strategic relationships with third-party suppliers responsible for Network services, Payment terminal provision and maintenance, Payment switching services, Service desk and support functions
- Define, monitor, and govern service level agreements (SLAs), KPIs, and contractual obligations.
- Lead supplier performance reviews and service improvement initiatives.
- Manage escalations and ensure timely resolution of critical incidents. Technical Leadership and Support
- Provide third-line technical support and expert-level troubleshooting for payment and loyalty systems.
- Act as the senior escalation point for complex incidents and service issues.
- Maintain operational procedures, technical documentation, and support models.
- Ensure compliance with industry standards, including PCI DSS and P2PE requirements. xgikmsk Team Leadership Project and Change Management
- Lead the delivery of payment-related projects and strategic initiatives.
- Coordinate internal stakeholders, suppliers, and
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Payments Systems Manager in Canary Wharf employer: Taylor James Resourcing
As a leading Global Broking firm based in London, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. Our hybrid working model allows for flexibility, enabling employees to balance their professional and personal lives effectively while benefiting from continuous growth opportunities through hands-on experience and mentorship within a supportive team environment. Join us to be part of a forward-thinking organisation that prioritises employee development and offers competitive remuneration alongside a comprehensive benefits package.
