At a Glance
- Tasks: Manage and innovate payment systems across 800 locations for two retail brands.
- Company: Join a leading organisation in the fintech space with a focus on secure payment solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting projects and a chance to lead a small technical team.
- Why this job: Be at the forefront of payment technology and make a real impact in a dynamic environment.
- Qualifications: Experience in payment processing and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for a Card Payments Specialist to manage the strategic direction, operational performance, security, and ongoing development of the organization's payment ecosystem across two retail brands and approximately 800 locations. The role owns the end-to-end payment card infrastructure, including payment terminals, switching services, payment applications, loyalty integrations, mobile payment solutions, and associated vendor relationships. The successful candidate will act as the organization's subject matter expert for payment technologies and fintech solutions, ensuring secure, resilient, compliant, and commercially effective payment services while leading a small technical team and delivering key business initiatives.
Key Responsibilities
- Payment Platform Ownership
- Own the end-to-end payment card processing environment across two brands and approximately 800 locations.
- Ensure high availability, resilience, performance, and security of payment services.
- Maintain responsibility for payment acceptance technologies including: Payment terminals, Payment switching hosts, Payment gateways, Acquiring integrations, Loyalty integrations, Mobile payment applications.
- Manage strategic relationships with third-party suppliers responsible for Network services, Payment terminal provision and maintenance, Payment switching services, Service desk and support functions.
- Define, monitor, and govern service level agreements (SLAs), KPIs, and contractual obligations.
- Lead supplier performance reviews and service improvement initiatives.
- Manage escalations and ensure timely resolution of critical incidents.
- Technical Leadership and Support
- Provide third-line technical support and expert-level troubleshooting for payment and loyalty systems.
- Act as the senior escalation point for complex incidents and service issues.
- Maintain operational procedures, technical documentation, and support models.
- Ensure compliance with industry standards, including PCI DSS and P2PE requirements.
- Project and Change Management
- Lead the delivery of payment-related projects and strategic initiatives.
- Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes.
- Manage project plans, risks, budgets, dependencies, and implementation activities.
- Support the introduction of new payment methods, technologies, and customer experiences.
- Requirements Definition and Solution Design
- Translate business requirements into detailed technical and functional specifications.
- Work closely with business, technology, security, and supplier teams to define solution architectures.
- Evaluate and recommend technology solutions that align with business strategy.
- Ensure solutions meet operational, security, compliance, and scalability requirements.
- Mobile and Loyalty Platform Management
- Own and manage two customer-facing mobile applications from a payment and technology perspective.
- Manage technical requirements and integrations for two loyalty platforms.
- Ensure seamless interaction between payment, loyalty, and customer engagement solutions.
- Drive enhancements to improve customer experience and business value.
- Security and Compliance
- Lead the implementation and ongoing management of Point-to-Point Encryption (P2PE) across the estate.
- Ensure compliance with PCI DSS and other applicable payment industry standards.
- Support security audits, assessments, and remediation activities.
- Maintain awareness of emerging threats and regulatory developments.
- Serve as the organization's subject matter expert for payment processing, card schemes, acquiring, terminal technologies, fintech solutions, and payment innovation.
Required Experience
- Significant experience managing enterprise-scale payment processing environments.
- Strong understanding of card payment ecosystems, including: Acquirers, Payment gateways, Card schemes, Switching platforms and POS and payment terminal technologies.
- Experience managing third-party service providers and technology vendors.
- Proven leadership experience managing technical teams.
- Demonstrated success delivering technology and business change projects.
- Experience translating business requirements into technical solutions.
- Experience managing mobile applications and customer-facing digital platforms.
- Strong incident management and problem-solving capabilities.
- Experience operating within PCI DSS-regulated environments.
Desirable Experience
- P2PE implementation experience.
- Knowledge of loyalty platforms and customer engagement technologies.
- Experience in large-scale retail, hospitality, fuel retail, or multi-site environments.
- Exposure to cloud-based payment platforms and API integrations.
- Project management certification (PRINCE2, PMP, Agile, Scrum).
- ITIL certification.
- PCI Professional (PCIP) or related payment industry qualifications.
Payments Systems Manager employer: Taylor James Resourcing Limited
At Taylor James Resourcing Limited, we pride ourselves on being an excellent employer by fostering a dynamic work culture that prioritises innovation and collaboration. Our employees benefit from comprehensive growth opportunities, competitive remuneration, and a commitment to professional development, all while working in a vibrant environment that spans across multiple retail brands and locations. Join us to be part of a forward-thinking team dedicated to enhancing the payment experience for our customers.
Contact Details:
Taylor James Resourcing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Payments Systems Manager
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We think you need these skills to ace Payments Systems Manager
Some tips for your application 🫡
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How to prepare for a job interview at Taylor James Resourcing Limited
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
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