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- Tasks: Support partners with MFDs, deliver training, and troubleshoot technical issues.
- Company: Join a global leader in print and imaging technology.
- Benefits: Enjoy a competitive salary, car allowance, bonus, and private medical coverage.
- Why this job: Be part of an innovative team and make a real impact on UK expansion.
- Qualifications: Technical expertise in print equipment and strong relationship management skills required.
- Other info: This role offers a mix of home and field-based work across Northern and Midlands regions.
Technical Specialist – MFD Print Equipment Location: Home + Field-Based (Northern + Midlands Region) Salary: Up to £45,000 DOE + Package (including car/car allowance, 10% bonus, private medical, and more) We’re partnering with a global leader in print and imaging technology to help them find a Technical Specialist to join a dynamic and innovative team. This is a unique opportunity to work with cutting-edge Multi-Functional Devices (MFDs) and make a significant impact on the business’s UK expansion. This role blends technical expertise with relationship management, ensuring resellers and partners receive unparalleled support, training, and service. Whether you're troubleshooting, providing technical training, or driving product reliability improvements, every day will bring exciting new challenges. Key Responsibilities: Act as a technical expert to support and develop partners' service organizations. Deliver technical training to partners and authorized service providers, both remotely and in person. Provide advanced second-level technical support for software and hardware issues on MFDs. Manage escalated cases to resolution, meeting service level agreements and key performance indicators. Conduct product performance and reliability reviews, ensuring continuous improvements. Oversee warranty claims and spare parts management in collaboration with supply chain teams. Regularly communicate with partners to enhance response times and customer satisfaction. Escalate unresolved issues to the next technical level and provide detailed reports. Assist in implementing technical strategies to align with company goals. The Person You’ll be an experienced technical professional who also has a passion for building relationships and ensuring customer success. You’ll thrive in dynamic environments and are confident working both independently and as well as part of a wider team across the UK. Experience: Minimum of 3 years in a senior technical support role, particularly within MFD or similar office equipment. Proficient in building and delivering training to end users and channel partners. Skills: Strong diagnostic and troubleshooting abilities for both software and hardware issues. Proficient in operating systems, office software, and network technologies. Excellent communication skills, capable of simplifying complex technical information. Skilled in delivering engaging and informative technical training. Personal Attributes: Tenacious, detail-oriented, and capable of managing multiple tasks under pressure. Adept at building and maintaining confidence with colleagues and clients. Commercially aware with an eye for leveraging competitive advantages. Other Requirements: Full UK driving licence and willingness to travel. Salary & Benefits This is more than just a job—it’s a chance to play a pivotal role in bringing a new revolutionary print technology to the UK market. As part of a globally recognized brand, you’ll enjoy: A competitive salary of up to £45,000 based on experience. Comprehensive benefits, including a 10% performance-related bonus, car/car allowance, private medical insurance, life assurance, and 26 days holiday (plus Bank Holidays). The opportunity to work with cutting-edge, new, and exciting technology and shape the future of the industry. Ready to take your career to the next level? Apply now to become a key part of this exciting journey
Technical Specialist – MFD Print Equipment employer: Taylor Higson
Contact Detail:
Taylor Higson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Specialist – MFD Print Equipment
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in Multi-Functional Devices (MFDs). Being knowledgeable about cutting-edge print and imaging technology will not only boost your confidence but also impress us during the interview.
✨Tip Number 2
Highlight any previous experience you have in technical support or training roles. We value candidates who can demonstrate their ability to deliver effective training and support, as this is a key part of the Technical Specialist role.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed escalated technical issues in the past. Show us your problem-solving skills and how you meet service level agreements and key performance indicators.
✨Tip Number 4
Network with professionals in the print and imaging industry. Engaging with others in the field can provide valuable insights and connections that may help you stand out as a candidate for this position.
We think you need these skills to ace Technical Specialist – MFD Print Equipment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills and experiences related to MFD print equipment. Emphasize any previous roles where you provided technical support or training.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage technical issues and train others effectively.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical challenges in the past. This will show your potential employer that you can handle the responsibilities of the role.
Highlight Communication Abilities: Since the role involves relationship management, emphasize your communication skills. Discuss experiences where you effectively communicated technical information to non-technical audiences.
How to prepare for a job interview at Taylor Higson
✨Show Your Technical Expertise
Be prepared to discuss your technical knowledge of Multi-Functional Devices (MFDs). Highlight any relevant experience you have with troubleshooting, training, or managing service organizations. This will demonstrate your capability to handle the technical aspects of the role.
✨Emphasize Relationship Management Skills
Since this role involves working closely with partners and resellers, be ready to share examples of how you've successfully built and maintained professional relationships in the past. This could include experiences where you provided exceptional support or training.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage escalated cases. Think of specific scenarios where you resolved complex issues or improved product reliability, and be ready to explain your thought process and actions taken.
✨Research the Company and Its Products
Familiarize yourself with the company's products and recent developments in the print and imaging technology sector. Showing that you understand their business and how you can contribute to their UK expansion will set you apart from other candidates.
