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For Companies At a Glance
- Tasks: Welcome customers, provide expert consultations, and ensure a seamless sales experience.
- Company: Taylor & Hart is a bespoke jeweller specializing in custom engagement and wedding rings.
- Benefits: Enjoy a competitive salary with a 30% performance-based bonus and a vibrant team culture.
- Why this job: Join a creative team where your passion for jewellery meets customer satisfaction and innovation.
- Qualifications: Previous sales experience, strong communication skills, and a love for jewellery are essential.
- Other info: Work in a dynamic showroom environment in the heart of London.
The predicted salary is between 36000 - 60000 £ per year.
Design Sales Consultant
London City Showroom
Sunday 9:30am – 6:30pm, Monday – Thursday 10:00 AM – 7:00 PM,
Salary dependant on experience with a 30% performance based quarterly bonus
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and
wedding rings. We offer customers the opportunity to create a high-quality custom
engagement ring or jewellery piece through a seamless process – facilitated by our
consultants in our showroom and via online communication channels. We’re based in the
City of London (Bank/Monument) and at our Workshop (Chancery Lane).
A Taylor & Hart Design Consultant is the face of the company and is an expert in providing customers with an industry leading consultation experience.
They are highly knowledgeable about jewellery, diamonds and gemstones, and each Design Consultant uses their talent, experience and people skills to meet with our customers in person and through our virtual consultations and ensure all customer\’s rings are perfectly created just for them, with love and without limits.
Main Responsibilities
● Warmly welcome customers to their Taylor & Hart consultation, either in person or virtual
● Inspire excitement with every customer they meet. Through their gem, their design and their experience, ensuing each customer becomes a brand ambassador
● Collaborate with the customer, the CAD team and the production team to ensure every aspect of a product is carefully considered for each customer.
● Deliver sales efficiently
● Contact and qualify new bookings in advance of their visit to our showroom.
● Ensure that the customer pipeline is constantly attended to, effectively clearing the backlog of non-responded or otherwise waiting leads
● Respond to all new customer enquiries as quickly as possible and mostly within one working day
● Commit time for the wider team in setting customers expectations to ensure their experience is set with success from their first point of contact to after they receive their purchase
● Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
● Produce a high conversion rate of consultations that convert into sales
● Work as part of a team to contribute through innovation
● Explore new approaches and ideas to remain ‘a step ahead’ with each customer\’s experience
● Consistently strive to improve the consultation experience, by keeping a close eye on industry best practices and staying on to of potential innovations in technology
● When needed, provide support to the wider sales team
● Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
● Work towards constantly improving the efficiency of the sales process, digital or in-person
● Deliver high quality written and verbal communication to customers, which corresponds with the company’s Tone of Voice guidelines
● Comfortably navigate around key systems needed for the successful fulfilment of the DC responsibilities (QT, Salesforce, YesWare, Intercom, Photoshop, Illustrator, etc)
● Comply with all internal policies for delivering a finalised quote, keeping errors, returns and any sub-optimal customer or colleague experience to a minimum
What we are looking for:
● You are a team player, and understand why this is important
● You are an excellent verbal communicator
● You are target motivated
● You have a strong ability to relate to others
● You know how and when to show empathy with a genuine interest in others
● You can control a conversation while making the other side feel special and catered for
● You have active listening skills
● You have an awareness of body language
● You are presentable and well mannered
● You are not fazed by difficult situations, and can think on your feet
● You are responsible, reliable and have a reassuring presence
● You have previous experience with both jewellery brands and also in a sales environment
● You are a strong multi-tasker who thrives in a fast paced environment
● You have a positive attitude that can adapt and thrive in changing circumstances
● You have an acute attention to detail
● You have a devotion to continuous learning and improvement
● You have a good knowledge about diamonds and gemstones
● You are technology literate
● You have a passion for excellence and beauty
Key Performance Indicators
Sales per month
Conversion Rates
Response Times
NPS
Taylor & Hart | Design Sales Consultant employer: Taylor & Hart
Contact Detail:
Taylor & Hart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Taylor & Hart | Design Sales Consultant
✨Tip Number 1
Familiarize yourself with the latest trends in bespoke jewelry and engagement rings. This knowledge will not only help you connect with customers but also demonstrate your expertise during consultations.
✨Tip Number 2
Practice your communication skills, especially active listening and empathy. Being able to make customers feel valued and understood is crucial in creating a memorable consultation experience.
✨Tip Number 3
Get comfortable with the technology and systems mentioned in the job description, like Salesforce and Photoshop. Familiarity with these tools will help you manage customer interactions more efficiently.
✨Tip Number 4
Showcase your passion for jewelry by engaging with the brand's values and mission. Understanding and embodying Taylor & Hart's ethos will set you apart as a candidate who truly aligns with the company.
We think you need these skills to ace Taylor & Hart | Design Sales Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Design Sales Consultant at Taylor & Hart. Tailor your application to highlight relevant experiences and skills that align with their expectations.
Showcase Your Communication Skills: Since excellent verbal communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and engaging language in your cover letter and CV.
Highlight Relevant Experience: Emphasize any previous experience in sales or the jewellery industry. Provide specific examples of how you've successfully engaged customers and contributed to sales in past roles.
Demonstrate Passion and Knowledge: Express your passion for jewellery and your knowledge about diamonds and gemstones in your application. This will show that you are genuinely interested in the role and the brand values of Taylor & Hart.
How to prepare for a job interview at Taylor & Hart
✨Show Your Passion for Jewelry
Make sure to express your enthusiasm for jewelry, diamonds, and gemstones during the interview. Share any personal experiences or knowledge you have about the industry to demonstrate your genuine interest.
✨Demonstrate Excellent Communication Skills
Since the role requires strong verbal communication, practice articulating your thoughts clearly and confidently. Be prepared to showcase your active listening skills by engaging with the interviewer and responding thoughtfully.
✨Highlight Your Sales Experience
Discuss your previous sales experience and how it has prepared you for this role. Provide specific examples of how you've successfully converted leads into sales and improved customer experiences in past positions.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling difficult customer situations or showcasing your problem-solving skills. Think of examples where you've demonstrated empathy and adaptability, as these traits are crucial for a Design Sales Consultant.
