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- Tasks: Welcome customers and assist with bespoke jewellery consultations in a vibrant retail environment.
- Company: Join Taylor & Hart, a leading e-commerce bespoke jeweller with a stellar reputation.
- Benefits: Earn £135 per day, gain valuable experience, and develop your sales skills.
- Other info: Opportunity to grow into a full Design Consultant within 12-24 months.
- Why this job: Be the face of a brand that creates unforgettable moments through custom jewellery.
- Qualifications: Experience in fine jewellery and customer-centric roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience.
With a store in Covent Garden in London and a showroom in New York, we attract customers to our in-person consultation experience. We’re now looking for someone with aspirations in developing their sales capabilities in bespoke jewellery by growing their way in the business.
A Taylor & Hart Jewellery Retail Assistant is the face of the company, providing customers with an industry-leading consultation experience. They are rapidly building up their knowledge in 3D design, jewellery, diamonds and gemstones, and the company’s processes and policies by assisting the sales team.
Main Responsibilities:
- Warmly invite and welcome customers to Taylor & Hart’s store
- Assist in qualifying walk-in customers
- Work with the wider team with visual merchandising implementation
- Conduct wedding ring (and eventually engagement ring) consultations
- Ensure all products are displayed correctly in line with guidelines
- Successfully process sales in store efficiently and smoothly
- Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
- Assist in the opening and closing procedure and frequent shop floor walks during the day
- Follow all store policies and procedures
- Have an understanding around Loss prevention and Health and Safety procedures
- When asked for, provide support to the wider sales team
- Phone customers to confirm their attendance on the day and for the following day (if not already confirmed)
- Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
- Inspire customers and ask open questions to make them feel comfortable and understand their needs
- Educate customers on our products and services, and be able to answer any questions on our brand and policies
- Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
- Comfortably navigate around key systems
- Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
Required Experience:
- Experience in fine jewellery a must
- Ideally with experience in customer-centric roles (retail or in sales)
Retail Sales Assistant- Jewellery-part Time in London employer: Taylor & Hart
Contact Detail:
Taylor & Hart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant- Jewellery-part Time in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Taylor & Hart's website and social media. Familiarise yourself with their products, values, and customer reviews. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your experience in fine jewellery and customer service. The more comfortable you are, the better you'll shine during the actual interview!
✨Tip Number 3
Dress to impress! Since you'll be working in a jewellery retail environment, make sure your outfit reflects the brand's style. A polished look not only boosts your confidence but also shows that you understand the importance of presentation in retail.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Retail Sales Assistant- Jewellery-part Time in London
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share any experiences or stories that highlight your interest in bespoke pieces. We want to see that you’re genuinely excited about the role and the products we offer.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant experience in customer service and any knowledge of fine jewellery. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Personable and Engaging: Your written application should reflect your personality. Use a friendly tone and engage us with your writing. Remember, as a Retail Sales Assistant, you’ll be the face of Taylor & Hart, so show us how you can connect with customers even before the interview!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Taylor & Hart!
How to prepare for a job interview at Taylor & Hart
✨Know Your Jewellery
Before the interview, brush up on your knowledge of fine jewellery, especially engagement and wedding rings. Familiarise yourself with different types of gemstones and their qualities, as well as the bespoke process that Taylor & Hart offers. This will show your genuine interest in the role and help you engage in meaningful conversations during the interview.
✨Practice Customer Interactions
Since the role involves a lot of customer interaction, practice how you would warmly welcome customers and handle their queries. Role-play common scenarios, like conducting a wedding ring consultation or addressing aftercare questions. This will help you feel more confident and prepared to demonstrate your customer service skills.
✨Showcase Your Sales Aspirations
Taylor & Hart is looking for someone eager to develop their sales capabilities. Be ready to discuss your career aspirations and how you see yourself growing within the company. Share examples of how you've successfully contributed to a team in the past, and express your enthusiasm for becoming a Design Consultant in the future.
✨Understand the Brand
Take some time to research Taylor & Hart’s brand values, customer experience philosophy, and their unique selling points. Being able to articulate what makes them stand out in the jewellery market will impress your interviewers and show that you're aligned with their mission to provide exceptional customer experiences.