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- Tasks: Welcome customers and assist in bespoke jewellery consultations while learning about diamonds and design.
- Company: Taylor & Hart, a leading e-commerce bespoke jeweller with a vibrant store in Covent Garden.
- Benefits: Earn £135 per day, gain valuable sales experience, and work in a creative environment.
- Other info: Opportunity to grow into a Design Consultant role within 12-24 months.
- Why this job: Join a passionate team and help create unforgettable jewellery pieces for customers.
- Qualifications: Experience in fine jewellery and customer-centric roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience.
With a store in Covent Garden in London and a showroom in New York, we attract customers to our in-person consultation experience. We’re now looking for someone with aspirations in developing their sales capabilities in bespoke jewellery by growing their way in the business.
A Taylor & Hart Jewellery Retail Assistant is the face of the company, providing customers with an industry-leading consultation experience. They are rapidly building up their knowledge in 3D design, jewellery, diamonds and gemstones, and the company’s processes and policies by assisting the sales team.
Main Responsibilities:
- Warmly invite and welcome customers to Taylor & Hart’s store
- Assist in qualifying walk-in customers
- Work with the wider team with visual merchandising implementation
- Conduct wedding ring (and eventually engagement ring) consultations
- Ensure all products are displayed correctly in line with guidelines
- Successfully process sales in store efficiently and smoothly
- Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
- Assist in the opening and closing procedure and frequent shop floor walks during the day
- Follow all store policies and procedures
- Have an understanding around Loss prevention and Health and Safety procedures
- When asked for, provide support to the wider sales team
- Phone customers to confirm their attendance on the day and for the following day (if not already confirmed)
- Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
- Inspire customers and ask open questions to make them feel comfortable and understand their needs
- Educate customers on our products and services, and be able to answer any questions on our brand and policies
- Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
- Comfortably navigate around key systems
- Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
Required Experience:
- Experience in fine jewellery a must
- Ideally with experience in customer-centric roles (retail or in sales)
Retail Jewellery Sales Assistant in London employer: Taylor & Hart
Contact Detail:
Taylor & Hart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Jewellery Sales Assistant in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Taylor & Hart's website and social media. Familiarise yourself with their products, values, and customer reviews. This will help you connect with the brand and show your genuine interest.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your experience in customer service and fine jewellery. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Dress to impress! Since you're applying for a role in retail jewellery, make sure your outfit reflects the elegance of the brand. A polished appearance not only boosts your confidence but also shows that you understand the industry standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Jewellery Sales Assistant in London
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share any experiences or stories that highlight your interest in bespoke pieces, as this will resonate with us at Taylor & Hart.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Retail Jewellery Sales Assistant role. Highlight relevant experience in customer service and any knowledge of jewellery, diamonds, or gemstones to catch our eye!
Be Personable and Engaging: Remember, we’re looking for someone who can connect with customers. Use a friendly tone in your application to show us you’re approachable and ready to inspire excitement in every customer interaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Taylor & Hart.
How to prepare for a job interview at Taylor & Hart
✨Know Your Jewellery
Brush up on your knowledge of fine jewellery, diamonds, and gemstones. Familiarise yourself with the types of products Taylor & Hart offers, especially engagement and wedding rings. This will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you made customers feel valued and how you handled any challenges. This role is all about creating a memorable experience for customers, so let your passion shine through!
✨Practice Open-Ended Questions
Since the role involves inspiring customers and understanding their needs, practice asking open-ended questions. This will demonstrate your ability to engage with customers effectively. Think about how you would approach a consultation and what questions would help you uncover their desires.
✨Understand the Company Culture
Research Taylor & Hart’s values and mission. Understanding their commitment to customer experience and bespoke jewellery will help you align your answers with their expectations. Show that you’re not just looking for a job, but that you genuinely want to be part of their team and contribute to their success.