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- Tasks: Welcome customers and assist in bespoke jewellery consultations while learning about 3D design.
- Company: Join Taylor & Hart, a leading e-commerce bespoke jeweller with a stellar reputation.
- Benefits: Earn £135 per day, gain valuable experience, and develop your sales skills.
- Other info: Opportunity to grow into a full Design Consultant within 12-24 months.
- Why this job: Be the face of a brand that creates unforgettable moments for customers.
- Qualifications: Experience in fine jewellery and customer-centric roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience.
With a store in Covent Garden in London and a showroom in New York, we attract customers to our in-person consultation experience. We’re now looking for someone with aspirations in developing their sales capabilities in bespoke jewellery by growing their way in the business.
A Taylor & Hart Jewellery Retail Assistant is the face of the company, providing customers with an industry-leading consultation experience. They are rapidly building up their knowledge in 3D design, jewellery, diamonds and gemstones, and the company’s processes and policies by assisting the sales team.
Main Responsibilities:
- Warmly invite and welcome customers to Taylor & Hart’s store
- Assist in qualifying walk-in customers
- Work with the wider team with visual merchandising implementation
- Conduct wedding ring (and eventually engagement ring) consultations
- Ensure all products are displayed correctly in line with guidelines
- Successfully process sales in store efficiently and smoothly
- Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
- Assist in the opening and closing procedure and frequent shop floor walks during the day
- Follow all store policies and procedures
- Have an understanding around Loss prevention and Health and Safety procedures
- When asked for, provide support to the wider sales team
- Phone customers to confirm their attendance on the day and for the following day (if not already confirmed)
- Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
- Inspire customers and ask open questions to make them feel comfortable and understand their needs
- Educate customers on our products and services, and be able to answer any questions on our brand and policies
- Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
- Comfortably navigate around key systems
- Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
Required Experience:
- Experience in fine jewellery a must
- Ideally with experience in customer-centric roles (retail or in sales)
Retail Assistant - Jewellery Store in London employer: Taylor & Hart
Contact Detail:
Taylor & Hart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Jewellery Store in London
✨Tip Number 1
Get to know the brand inside out! Before you step into that interview, make sure you understand Taylor & Hart's unique selling points and their bespoke jewellery process. This will help you connect with customers and show your passion for the role.
✨Tip Number 2
Practice your customer interaction skills! Role-play with a friend or family member to get comfortable with welcoming customers and conducting consultations. The more you practice, the more natural it will feel when you're face-to-face with clients.
✨Tip Number 3
Show off your sales potential! Even though there are no individual sales targets, demonstrate your ability to inspire excitement in customers. Share examples of how you've successfully engaged with customers in previous roles to highlight your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Taylor & Hart team. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Assistant - Jewellery Store in London
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share any experiences you have with fine jewellery or customer service that highlight your enthusiasm and knowledge. We want to see how you can bring that passion to Taylor & Hart.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Retail Assistant role. Highlight relevant experience in customer-centric roles and any specific skills related to jewellery. This shows us you’re serious about joining our team and understand what we’re looking for.
Be Personable and Authentic: In your written application, don’t be afraid to let your personality come through! We value authenticity and want to know who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Taylor & Hart and what we stand for!
How to prepare for a job interview at Taylor & Hart
✨Know Your Jewellery
Brush up on your knowledge of fine jewellery, especially diamonds and gemstones. Being able to discuss different types of jewellery and their features will show that you're genuinely interested in the role and can engage customers effectively.
✨Practice Customer Interactions
Since the role involves a lot of customer interaction, practice how you would warmly welcome and assist customers. Role-playing with a friend can help you feel more comfortable and confident when it comes to inspiring excitement and understanding customer needs.
✨Familiarise Yourself with the Brand
Take some time to learn about Taylor & Hart’s unique selling points and customer experience. Understanding their bespoke process and what makes them stand out will allow you to answer questions confidently and demonstrate your enthusiasm for the brand.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re proactive and genuinely interested in growing within the company.