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- Tasks: Welcome customers and assist with bespoke jewellery consultations in a vibrant retail environment.
- Company: Join Taylor & Hart, a leading e-commerce jeweller in Covent Garden.
- Benefits: Earn £135 per day with flexible part-time hours and growth opportunities.
- Why this job: Develop your sales skills in a creative industry while helping customers find their perfect piece.
- Qualifications: Experience in fine jewellery and customer-centric roles is essential.
- Other info: Opportunity to progress to a Design Consultant role within 12-24 months.
The predicted salary is between 10 - 12 £ per hour.
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience.
With a store in Covent Garden in London and a showroom in New York, we attract customers to our in-person consultation experience. We are now looking for someone with aspirations in developing their sales capabilities in bespoke jewellery by growing their way in the business.
A Taylor & Hart Jewellery Retail Assistant is the face of the company, providing customers with an industry-leading consultation experience. They are rapidly building up their knowledge in 3D design, jewellery, diamonds and gemstones, and the company’s processes and policies by assisting the sales team.
Main Responsibilities:
- Warmly invite and welcome customers to Taylor & Hart's store
- Assist in qualifying walk-in customers
- Work with the wider team with visual merchandising implementation
- Conduct wedding ring (and eventually engagement ring) consultations
- Ensure all products are displayed correctly in line with guidelines
- Successfully process sales in store efficiently and smoothly
- Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
- Assist in the opening and closing procedure and frequent shop floor walks during the day
- Follow all store policies and procedures
- Have an understanding around Loss prevention and Health and Safety procedures
- When asked for, provide support to the wider sales team
- Phone customers to confirm their attendance on the day and for the following day (if not already confirmed)
- Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
- Inspire customers and ask open questions to make them feel comfortable and understand their needs
- Educate customers on our products and services, and be able to answer any questions on our brand and policies
- Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
- Comfortably navigate around key systems
- Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
Required Experience:
- Experience in fine jewellery a must
- Ideally with experience in customer-centric roles (retail or in sales)
Jewellery Retail Assistant - Part Time, Taylor & Hart - Covent Garden, London employer: Taylor & Hart
Contact Detail:
Taylor & Hart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jewellery Retail Assistant - Part Time, Taylor & Hart - Covent Garden, London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Taylor & Hart's story, their products, and customer reviews. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your people skills! Since you'll be the face of the company, role-play some customer interactions with friends or family. This will help you feel more confident when welcoming customers and guiding them through their jewellery journey.
✨Tip Number 3
Show off your passion for jewellery! Bring along any personal experiences or stories related to jewellery, whether it's a special piece you own or a memorable gift. This will help you stand out as someone who truly cares about the craft.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Jewellery Retail Assistant - Part Time, Taylor & Hart - Covent Garden, London
Some tips for your application 🫡
Show Your Passion for Jewellery: When you're writing your application, let your love for jewellery shine through! Share any experiences or stories that highlight your interest in bespoke pieces. We want to see that you’re genuinely excited about the role and the products we offer.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant experience in customer service and any knowledge of fine jewellery. We appreciate when applicants take the time to connect their skills with what we do at Taylor & Hart.
Be Personable and Engaging: Your written application is your first chance to show us your personality! Use a friendly tone and be engaging in your writing. Remember, we’re looking for someone who can inspire excitement in our customers, so let that enthusiasm come through in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Taylor & Hart
✨Know Your Jewellery
Before the interview, brush up on your knowledge of fine jewellery, especially engagement and wedding rings. Familiarise yourself with different types of gemstones and metals, as well as Taylor & Hart's unique offerings. This will show your passion for the industry and help you engage in meaningful conversations during the interview.
✨Customer-Centric Mindset
Since the role is all about providing an exceptional customer experience, think of examples from your past roles where you went above and beyond for a customer. Be ready to share these stories, as they’ll demonstrate your ability to connect with clients and understand their needs.
✨Practice Your Consultation Skills
Given that you'll be assisting with consultations, practice how you would welcome and engage customers. Role-play with a friend or family member to refine your approach. Focus on asking open-ended questions that encourage customers to share their preferences and desires.
✨Show Enthusiasm for the Brand
Research Taylor & Hart’s brand values and mission. During the interview, express why you’re excited about the opportunity to work with them. Highlight how you can contribute to their goal of creating a seamless customer journey and becoming a brand ambassador for their bespoke jewellery.