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- Tasks: Welcome customers, assist in consultations, and support the sales team in a vibrant retail environment.
- Company: Join Taylor & Hart, a leading bespoke jeweller with a stellar reputation.
- Benefits: Earn £135 per day, gain valuable experience, and grow your career in jewellery.
- Other info: Opportunity to become a Design Consultant within 12-24 months.
- Why this job: Be the face of a brand that creates unforgettable moments for customers.
- Qualifications: Experience in fine jewellery and customer-centric roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience (as shown by thousands of 5 ⭐ customer reviews). With a store in Covent Garden in London and a showroom in New York, we attract customers to our in-person consultation experience.
We’re now looking for someone with aspirations in developing their sales capabilities in bespoke jewellery by growing their way in the business.
A Taylor & Hart Jewellery Retail Assistant is the face of the company, providing customers with an industry-leading consultation experience. They are rapidly building up their knowledge in 3D design, jewellery, diamonds and gemstones, and the company’s processes and policies by assisting the sales team.
Main Responsibilities:
- Warmly invite and welcome customers to Taylor & Hart’s store
- Assist in qualifying walk-in customers
- Work with the wider team with visual merchandising implementation
- Conduct wedding ring (and eventually engagement ring) consultations
- Ensure all products are displayed correctly in line with guidelines
- Successfully process sales in store efficiently and smoothly
- Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
- Assist in the opening and closing procedure and frequent shop floor walks during the day
- Follow all store policies and procedures
- Have an understanding around Loss prevention and Health and Safety procedures
- When asked for, provide support to the wider sales team
- Phone customers to confirm their attendance on the day and for the following day (if not already confirmed)
- Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
- Inspire customers and ask open questions to make them feel comfortable and understand their needs
- Educate customers on our products and services, and be able to answer any questions on our brand and policies
- Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
- Comfortably navigate around key systems
- Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
Required Experience:
- Experience in fine jewellery a must
- Ideally with experience in customer-centric roles (retail or in sales)
Jewellery Retail Assistant in London employer: Taylor & Hart
Contact Detail:
Taylor & Hart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jewellery Retail Assistant in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Taylor & Hart's unique offerings and customer experience. This will help you connect with customers and show them you're genuinely interested in their needs.
✨Tip Number 2
Practice your people skills! Role-play different customer scenarios with friends or family. The more comfortable you are engaging with customers, the better you'll be at making them feel welcome and understood.
✨Tip Number 3
Show off your passion for jewellery! Whether it's through social media or in conversations, let your enthusiasm shine. Customers love to see that you're excited about what you sell—it makes their experience even better!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Taylor & Hart team right from the start!
We think you need these skills to ace Jewellery Retail Assistant in London
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share any experiences or stories that highlight your interest in bespoke pieces, as this will resonate with us at Taylor & Hart.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Jewellery Retail Assistant role. Highlight relevant experience in customer service and any knowledge of jewellery, diamonds, or gemstones to catch our eye!
Be Personable and Engaging: Remember, we’re looking for someone who can connect with customers. Use a friendly tone in your application to show us you have the personality to inspire excitement and make customers feel comfortable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Taylor & Hart
✨Know Your Jewellery
Brush up on your knowledge of fine jewellery, diamonds, and gemstones. Being able to discuss different types of jewellery and their unique features will show that you're genuinely interested in the role and can engage customers effectively.
✨Practice Customer Interactions
Since this role involves a lot of customer interaction, practice how you would warmly welcome and engage with customers. Think about open questions you can ask to understand their needs better and make them feel comfortable during consultations.
✨Familiarise Yourself with Taylor & Hart
Research Taylor & Hart’s products, services, and customer experience approach. Understanding their bespoke process and what sets them apart will help you answer questions confidently and demonstrate your enthusiasm for the brand.
✨Showcase Team Spirit
This role requires collaboration with the wider sales team, so be prepared to discuss examples of how you've worked well in a team before. Highlight your ability to support others and contribute to a positive work environment.