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- Tasks: Welcome customers and assist in creating bespoke jewellery experiences.
- Company: Join Taylor & Hart, a leading e-commerce bespoke jeweller in Covent Garden.
- Benefits: Earn £135 per day with flexible part-time hours and growth opportunities.
- Other info: Opportunity to progress to a full Design Consultant within 12-24 months.
- Why this job: Develop your sales skills in a creative environment while helping customers find their perfect piece.
- Qualifications: Experience in fine jewellery and customer-centric roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience (as shown by thousands of 5 ⭐ customer reviews). With a store in Covent Garden in London and a showroom in New York, we attract customers to our in-person consultation experience. We’re now looking for someone with aspirations in developing their sales capabilities in bespoke jewellery by growing their way in the business.
A Taylor & Hart Jewellery Retail Assistant is the face of the company, providing customers with an industry-leading consultation experience. They are rapidly building up their knowledge in 3D design, jewellery, diamonds and gemstones, and the company’s processes and policies by assisting the sales team. While the role will have customer interactions in aftercare, walk-ins, wedding ring consultations (and when ready, engagement ring consultations), the main responsibility of the role is to help the wider sales and retail (includes aftercare) teams. There is no individual sales target, and the longer-term goal is to be on track to become a full Design Consultant within 12-24 months.
Main Responsibilities
- Warmly invite and welcome customers to Taylor & Hart’s store
- Assist in qualifying walk-in customers
- Work with the wider team with visual merchandising implementation
- Conduct wedding ring (and eventually engagement ring) consultations
- Ensure all products are displayed correctly in line with guidelines
- Successfully process sales in store efficiently and smoothly
- Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
- Assist in the opening and closing procedure and frequent shop floor walks during the day
- Follow all store policies and procedures
- Have an understanding around Loss prevention and Health and Safety procedures
- When asked for, provide support to the wider sales team
- Phone customers to confirm their attendance on the day and for the following day (if not already confirmed)
- Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
- Inspire customers and ask open questions to make them feel comfortable and understand their needs.
- Educate customers on our products and services, and be able to answer any questions on our brand and policies.
- Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
- Comfortably navigate around key systems
- Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
Required Experience
- Experience in fine jewellery a must
- Ideally with experience in customer-centric roles (retail or in sales)
Jewellery Retail Assistant employer: Taylor & Hart
Contact Detail:
Taylor & Hart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jewellery Retail Assistant
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Taylor & Hart's products, values, and customer experience. This will help you connect with customers and show your passion during interviews.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with friends or family. The more comfortable you are with engaging customers, the better you'll shine in the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Taylor & Hart team.
We think you need these skills to ace Jewellery Retail Assistant
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share any experiences or stories that highlight your interest in fine jewellery and how it connects to the role at Taylor & Hart.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant experience in customer service and any knowledge of jewellery, diamonds, or gemstones that you have. We want to see how you fit into our team!
Be Personable and Engaging: Remember, you're applying for a role where customer interaction is key. Use a friendly tone in your application to reflect your ability to connect with customers. Show us that you can inspire excitement just like we do at Taylor & Hart!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Taylor & Hart
✨Know Your Jewellery
Make sure you brush up on your knowledge of fine jewellery, diamonds, and gemstones. Familiarise yourself with the latest trends and styles in bespoke jewellery, as this will show your passion for the industry and help you connect with customers during the interview.
✨Practice Customer Interactions
Since the role involves a lot of customer interaction, practice how you would warmly welcome and engage with customers. Think about open-ended questions you can ask to understand their needs better, and be ready to demonstrate your ability to create a comfortable atmosphere.
✨Showcase Team Spirit
Taylor & Hart values collaboration, so be prepared to discuss examples of how you've worked effectively in a team before. Highlight any experiences where you supported colleagues or contributed to a shared goal, as this will resonate well with the interviewers.
✨Understand the Brand
Do your homework on Taylor & Hart and their unique selling points. Be ready to talk about what makes their customer experience exceptional and how you can contribute to maintaining that high standard. This shows your genuine interest in the company and its mission.