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For Companies At a Glance
- Tasks: Engage with customers, guiding them through bespoke jewellery consultations and ensuring a seamless experience.
- Company: Taylor & Hart is a leading e-commerce jeweller specializing in custom engagement and wedding rings.
- Benefits: Enjoy a competitive salary, performance-based bonuses, and a vibrant team culture.
- Why this job: Join a creative environment where your passion for jewellery meets exceptional customer service.
- Qualifications: Experience in sales and knowledge of jewellery, diamonds, and gemstones are essential.
- Other info: Work in a stylish London showroom with opportunities for personal growth and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Jewellery Design Sales Consultant
Covent Garden Showroom
Full time including Saturday or Sunday
Salary dependant on experience with a performance based quarterly bonus
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and
wedding rings. We offer customers the opportunity to create a high-quality custom
engagement ring or jewellery piece through a seamless process – facilitated by our
consultants in our showroom and via online communication channels. We’re based in the
City of London (Bank/Monument) and at our Workshop (Chancery Lane).
A Taylor & Hart Design Consultant is the face of the company and is an expert in providing customers with an industry leading consultation experience.
They are highly knowledgeable about jewellery, diamonds and gemstones, and each Design Consultant uses their talent, experience and people skills to meet with our customers in person and through our virtual consultations and ensure all customer\’s rings are perfectly created just for them, with love and without limits.
Main Responsibilities
● Warmly welcome customers to their Taylor & Hart consultation, either in person or virtual
● Inspire excitement with every customer they meet. Through their gem, their design and their experience, ensuing each customer becomes a brand ambassador
● Collaborate with the customer, the CAD team and the production team to ensure every aspect of a product is carefully considered for each customer.
● Deliver sales efficiently
● Contact and qualify new bookings in advance of their visit to our showroom.
● Ensure that the customer pipeline is constantly attended to, effectively clearing the backlog of non-responded or otherwise waiting leads
● Respond to all new customer enquiries as quickly as possible and mostly within one working day
● Commit time for the wider team in setting customers expectations to ensure their experience is set with success from their first point of contact to after they receive their purchase
● Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
● Produce a high conversion rate of consultations that convert into sales
● Work as part of a team to contribute through innovation
● Explore new approaches and ideas to remain ‘a step ahead’ with each customer\’s experience
● Consistently strive to improve the consultation experience, by keeping a close eye on industry best practices and staying on to of potential innovations in technology
● When needed, provide support to the wider sales team
● Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
● Work towards constantly improving the efficiency of the sales process, digital or in-person
● Deliver high quality written and verbal communication to customers, which corresponds with the company’s Tone of Voice guidelines
● Comfortably navigate around key systems needed for the successful fulfilment of the DC responsibilities (QT, Salesforce, YesWare, Intercom, Photoshop, Illustrator, etc)
● Comply with all internal policies for delivering a finalised quote, keeping errors, returns and any sub-optimal customer or colleague experience to a minimum
What we are looking for:
● You are a team player, and understand why this is important
● You are an excellent verbal communicator
● You are target motivated
● You have a strong ability to relate to others
● You know how and when to show empathy with a genuine interest in others
● You can control a conversation while making the other side feel special and catered for
● You have active listening skills
● You have an awareness of body language
● You are presentable and well mannered
● You are not fazed by difficult situations, and can think on your feet
● You are responsible, reliable and have a reassuring presence
● You have previous experience with both jewellery brands and also in a sales environment
● You are a strong multi-tasker who thrives in a fast paced environment
● You have a positive attitude that can adapt and thrive in changing circumstances
● You have an acute attention to detail
● You have a devotion to continuous learning and improvement
● You have a good knowledge about diamonds and gemstones
● You are technology literate
● You have a passion for excellence and beauty
Key Performance Indicators
Sales per month
Conversion Rates
Response Times
NPS
Jewellery Design Sales Consultant employer: Taylor & Hart
Contact Detail:
Taylor & Hart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jewellery Design Sales Consultant
✨Tip Number 1
Familiarize yourself with the latest trends in jewellery design and customer preferences. This knowledge will help you engage customers effectively and inspire excitement during consultations.
✨Tip Number 2
Practice your communication skills, especially active listening and empathy. Being able to connect with customers on a personal level will enhance their experience and increase your chances of closing sales.
✨Tip Number 3
Get comfortable with the technology and systems mentioned in the job description, like Salesforce and Photoshop. Proficiency in these tools will streamline your workflow and improve your efficiency.
✨Tip Number 4
Showcase your passion for jewellery by preparing a portfolio or examples of your previous work or experiences in the industry. This can set you apart and demonstrate your commitment to excellence.
We think you need these skills to ace Jewellery Design Sales Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Jewellery Design Sales Consultant. Tailor your application to highlight relevant experience in sales and customer service, especially in the jewellery industry.
Showcase Your Passion: In your cover letter, express your passion for jewellery design and sales. Mention any specific experiences that demonstrate your knowledge of diamonds and gemstones, as well as your commitment to providing excellent customer service.
Highlight Relevant Skills: Emphasize skills that align with the job description, such as active listening, empathy, and the ability to handle difficult situations. Provide examples from your past work where you successfully used these skills to enhance customer experiences.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and reinforces your enthusiasm for joining Taylor & Hart.
How to prepare for a job interview at Taylor & Hart
✨Show Your Passion for Jewellery
Make sure to express your enthusiasm for jewellery design and sales during the interview. Share any personal experiences or stories that highlight your love for gemstones and craftsmanship, as this will resonate with the company's values.
✨Demonstrate Your Communication Skills
Since the role requires excellent verbal communication, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would engage with customers both in-person and virtually, showcasing your ability to inspire excitement.
✨Highlight Your Sales Experience
Prepare examples from your previous roles where you successfully converted consultations into sales. Discuss your strategies for building rapport with customers and how you handle objections or difficult situations.
✨Familiarize Yourself with Technology
As the position involves using various systems like Salesforce and Photoshop, demonstrate your comfort with technology. If possible, mention any relevant experience you have with these tools or similar software to show you're ready to hit the ground running.
