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- Tasks: Welcome customers, assist in consultations, and support the sales team in a vibrant jewellery store.
- Company: Taylor & Hart, a bespoke jeweller known for exceptional customer experiences.
- Benefits: Earn £135 per day, gain valuable sales experience, and work in a stylish Covent Garden location.
- Other info: Opportunity to become a full Design Consultant within 12-24 months.
- Why this job: Join a passionate team and grow your skills in the exciting world of bespoke jewellery.
- Qualifications: Experience in fine jewellery and customer-centric roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience.
With a store in Covent Garden in London and a showroom in New York, we attract customers to our in-person consultation experience. We’re now looking for someone with aspirations in developing their sales capabilities in bespoke jewellery by growing their way in the business.
A Taylor & Hart Jewellery Retail Assistant is the face of the company, providing customers with an industry-leading consultation experience. They are rapidly building up their knowledge in 3D design, jewellery, diamonds and gemstones, and the company’s processes and policies by assisting the sales team.
Main Responsibilities:
- Warmly invite and welcome customers to Taylor & Hart’s store
- Assist in qualifying walk-in customers
- Work with the wider team with visual merchandising implementation
- Conduct wedding ring (and eventually engagement ring) consultations
- Ensure all products are displayed correctly in line with guidelines
- Successfully process sales in store efficiently and smoothly
- Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
- Assist in the opening and closing procedure and frequent shop floor walks during the day
- Follow all store policies and procedures
- Have an understanding around Loss prevention and Health and Safety procedures
- When asked for, provide support to the wider sales team
- Phone customers to confirm their attendance on the day and for the following day (if not already confirmed)
- Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
- Inspire customers and ask open questions to make them feel comfortable and understand their needs
- Educate customers on our products and services, and be able to answer any questions on our brand and policies
- Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
- Comfortably navigate around key systems
- Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
Required Experience:
- Experience in fine jewellery a must
- Ideally with experience in customer-centric roles (retail or in sales)
Retail Sales Assistant- Jewellery-part Time in City of London employer: Taylor & Hart
Contact Detail:
Taylor & Hart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant- Jewellery-part Time in City of London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Taylor & Hart's website and social media. Familiarise yourself with their products, values, and customer reviews. This will help you connect with the brand and show your genuine interest.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your experience in fine jewellery and customer service. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Dress to impress! Since you're applying for a role in a jewellery store, make sure your outfit reflects the elegance of the brand. A polished appearance shows that you understand the industry and are ready to represent Taylor & Hart with style.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Retail Sales Assistant- Jewellery-part Time in City of London
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share any experiences or stories that highlight your interest in bespoke pieces. We want to see that you’re genuinely excited about the role and the products we offer.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant experience in customer service and any knowledge of fine jewellery. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Personable and Engaging: Remember, you’ll be the face of Taylor & Hart! Use a friendly tone in your application to reflect how you’d interact with customers. Show us that you can inspire excitement and make people feel comfortable right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Taylor & Hart
✨Know Your Jewellery
Before the interview, brush up on your knowledge of fine jewellery, especially engagement and wedding rings. Familiarise yourself with different types of gemstones and their qualities, as well as the bespoke process that Taylor & Hart offers. This will show your genuine interest in the role and help you engage in meaningful conversations during the interview.
✨Practice Customer Interactions
Since the role involves a lot of customer interaction, practice how you would warmly welcome and assist customers. Role-play common scenarios, like conducting a wedding ring consultation or answering questions about products. This will help you feel more confident and prepared to demonstrate your customer service skills during the interview.
✨Showcase Your Sales Aspirations
Taylor & Hart is looking for someone eager to develop their sales capabilities. Be ready to discuss your previous experiences in customer-centric roles and how they have prepared you for this position. Share specific examples of how you've successfully engaged with customers and contributed to sales in the past.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about the training process for becoming a Design Consultant or how the team collaborates on visual merchandising. Asking thoughtful questions shows your enthusiasm for the role and helps you determine if it's the right fit for you.