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- Tasks: Welcome customers, assist in consultations, and support the sales team in a vibrant jewellery store.
- Company: Taylor & Hart, a leading bespoke jeweller with a stellar reputation.
- Benefits: Earn £135 per day, gain valuable experience, and develop your sales skills.
- Other info: Opportunity to grow into a Design Consultant role within 12-24 months.
- Why this job: Join a passionate team and help create unforgettable jewellery experiences for customers.
- Qualifications: Experience in fine jewellery and customer-centric roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience.
With a store in Covent Garden in London and a showroom in New York, we attract customers to our in-person consultation experience. We’re now looking for someone with aspirations in developing their sales capabilities in bespoke jewellery by growing their way in the business.
A Taylor & Hart Jewellery Retail Assistant is the face of the company, providing customers with an industry-leading consultation experience. They are rapidly building up their knowledge in 3D design, jewellery, diamonds and gemstones, and the company’s processes and policies by assisting the sales team.
Main Responsibilities:
- Warmly invite and welcome customers to Taylor & Hart’s store
- Assist in qualifying walk-in customers
- Work with the wider team with visual merchandising implementation
- Conduct wedding ring (and eventually engagement ring) consultations
- Ensure all products are displayed correctly in line with guidelines
- Successfully process sales in store efficiently and smoothly
- Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
- Assist in the opening and closing procedure and frequent shop floor walks during the day
- Follow all store policies and procedures
- Have an understanding around Loss prevention and Health and Safety procedures
- Provide support to the wider sales team when asked
- Phone customers to confirm their attendance on the day and for the following day (if not already confirmed)
- Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
- Inspire customers and ask open questions to make them feel comfortable and understand their needs
- Educate customers on our products and services, and be able to answer any questions on our brand and policies
- Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
- Comfortably navigate around key systems
- Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
Required Experience:
- Experience in fine jewellery a must
- Ideally with experience in customer-centric roles (retail or in sales)
Retail Assistant - Jewellery Store in City of London employer: Taylor & Hart
Contact Detail:
Taylor & Hart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Jewellery Store in City of London
✨Tip Number 1
Get to know the company inside out! Research Taylor & Hart, their products, and customer experience. This will help you connect with customers and show your passion during interviews.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable with welcoming customers and conducting consultations. The more you practice, the more natural it will feel when you're in the store.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Taylor & Hart team.
We think you need these skills to ace Retail Assistant - Jewellery Store in City of London
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share any experiences you have with fine jewellery or customer service that highlight your enthusiasm and knowledge. We want to see how you can bring that passion to Taylor & Hart.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience in retail or customer-centric roles, and don’t forget to mention any specific skills related to jewellery. We appreciate when applicants take the time to align their application with our needs!
Be Personable and Authentic: In your written application, let your personality come through! We’re looking for someone who can connect with customers and inspire excitement. Use a friendly tone and be genuine about why you want to join our team at Taylor & Hart.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Taylor & Hart
✨Know Your Jewellery
Make sure you brush up on your knowledge of fine jewellery, diamonds, and gemstones before the interview. Familiarise yourself with Taylor & Hart's products and services so you can confidently discuss them. This will show your genuine interest in the role and help you connect with the interviewers.
✨Practice Customer Interactions
Since the role involves a lot of customer interaction, practice how you would warmly welcome and engage with customers. Think about open questions you can ask to understand their needs better. Role-playing with a friend can help you feel more comfortable and prepared for real-life scenarios.
✨Showcase Your Sales Skills
Even though there are no individual sales targets, demonstrating your sales capabilities is key. Prepare examples from your past experiences where you successfully assisted customers or contributed to a team’s sales goals. Highlighting these experiences will show that you’re ready to grow within the business.
✨Understand the Company Culture
Research Taylor & Hart's values and customer experience focus. Be ready to discuss how you can contribute to creating an exceptional consultation experience. Showing that you align with their mission will make you stand out as a candidate who truly fits into their team.