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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot engineering products daily.
- Company: Join a dynamic team focused on innovation in the engineering sector.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: Be part of a fast-paced team where your problem-solving skills make a real impact.
- Qualifications: A degree in engineering is essential; hands-on experience is a plus.
- Other info: Experience with CAD or 3D modeling is a bonus, but not required.
The predicted salary is between 28800 - 43200 £ per year.
Technical Support Engineer Job Specification
Overview
We are seeking a dedicated and skilled Technical Support Engineer to join our team. The ideal candidate will be someone who thrives in a fast-paced environment, possesses excellent problem-solving abilities, and is committed to providing the highest level of technical support to our clients.
Key Responsibilities
- Provide technical support and troubleshooting for our range of engineering products.
- Collaborate with cross-functional teams to enhance product development and customer satisfaction.
- Interpret engineering drawings and specifications to offer accurate solutions.
- Maintain comprehensive documentation of technical issues and resolutions.
Required Skills and Qualifications
- Knowledge of BS EN 40 or Experience in the Lighting Industry: Not essential, but this will be considered an advantage.
- Experience in an Engineering/Fabrication Environment: Previous hands-on experience in a similar setting is crucial.
- Understanding Engineering Drawings: Ability to read and interpret engineering drawings accurately.
- Attention to Detail: High level of attention to detail to ensure precision in all tasks.
- Personable, Presentable, and Articulate: Strong interpersonal skills to effectively communicate with team members and clients.
- Computer Proficiency: Must be comfortable using various computer systems and software.
- Strong Administration, Organization, and Communication Skills: Ability to manage multiple tasks efficiently while maintaining clear communication.
- Educational Qualifications: A degree or HNC/HND in an engineering discipline is essential.
- CAD Drawing/3D Modelling: Experience with CAD or 3D modeling is advantageous but not essential.
Technical Support Engineer employer: Taylor Hall Recruitment
Contact Detail:
Taylor Hall Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarize yourself with our engineering products and the common technical issues they face. This will not only help you in interviews but also demonstrate your proactive approach to understanding our offerings.
✨Tip Number 2
Brush up on your skills in reading and interpreting engineering drawings. Being able to discuss specific examples of how you've used this skill in past roles can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing a few scenarios where you successfully resolved technical issues in previous jobs. This will highlight your hands-on experience and your ability to think on your feet.
✨Tip Number 4
Emphasize your interpersonal skills during the interview. As a Technical Support Engineer, you'll need to communicate effectively with both clients and team members, so be ready to share examples of successful collaborations.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and engineering environments. Emphasize any hands-on experience you have, especially in the lighting industry or with engineering drawings.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job requirements. Mention specific examples of problem-solving and collaboration in previous roles to demonstrate your fit.
Showcase Technical Skills: Clearly outline your technical skills, including any experience with CAD or 3D modeling software. If you have knowledge of BS EN 40, be sure to mention it as it could give you an edge.
Prepare for Interviews: If invited for an interview, prepare to discuss your experience in detail. Be ready to explain how you've handled technical issues in the past and how you approach problem-solving in a fast-paced environment.
How to prepare for a job interview at Taylor Hall Recruitment
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled technical issues in the past. Highlight your analytical thinking and how you approached each problem to find effective solutions.
✨Familiarize Yourself with Engineering Drawings
Since interpreting engineering drawings is crucial for this role, brush up on your skills. Be ready to explain how you read and utilize these drawings in your previous work experiences.
✨Demonstrate Your Communication Skills
As a Technical Support Engineer, you'll need to communicate effectively with both clients and team members. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you handle client interactions.
✨Highlight Relevant Experience
If you have experience in an engineering or fabrication environment, make sure to emphasize it during the interview. Discuss specific projects or tasks that relate to the job description to show your suitability for the role.
