Taylor & Francis Group, part of Informa, is hiring a Customer Service Team Lead. The role balances home working with 3 days per week in the Milton Park office, Oxfordshire, leading a global customer service team to deliver high-quality support and process improvements.
You will drive customer satisfaction, manage escalations, and mentor colleagues, while aligning with company policies and performance metrics. The position requires strong leadership and project delivery skills.
Hybrid Customer Service Team Lead - Lead, Improve & Inspire in Weston-super-Mare employer: Taylor & Francis Group
At Taylor & Francis, we pride ourselves on being an exceptional employer that champions work-life balance and employee wellbeing. Our flexible working culture allows you to thrive in a supportive environment while contributing to meaningful projects that enhance digital accessibility for diverse audiences. With ample opportunities for professional growth and a commitment to fostering innovation, you'll be part of a team dedicated to making a real difference in the world of academic publishing.
