People Operations Assistant

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. Our purpose is to foster human progress through knowledge.

Join Our HR Team as a People Operations Assistant - Entry Level Opportunity! Transform Employee Experiences Every Day. Are you passionate about making a real difference in people's working lives? We’re looking for a People Operations Assistant who will be at the heart of supporting our employees through every stage of their journey with us. This isn’t your typical administrative role – you’ll be the friendly face and helpful voice that turns potentially stressful situations into positive experiences.

In this role, you’ll be solving problems, answering questions, and ensuring our people feel supported and valued. Whether someone is starting their first day, celebrating a promotion, or navigating a life change, you’ll be there to guide them through the process with care and expertise. You’ll work with cutting‑edge systems, collaborate with teams across the business, and see firsthand how your work contributes to creating an exceptional workplace culture.

The best part? We believe in growing our own talent. If you have the right attitude and core skills, we’ll provide all the training and development you need to excel. No prior HR experience required – just bring your passion for helping others and your eagerness to learn.

What You’ll Be Doing:

• Delivering exceptional customer service to employees across all their workplace needs
• Managing employee queries with speed, accuracy, and genuine care
• Supporting key employee milestones from onboarding to career transitions
• Working with innovative systems to streamline processes and improve experiences
• Collaborating with teams to solve complex challenges and implement improvements
• Contributing to projects that shape how we support our people

Why You’ll Love Working With Us:

• Full training provided – we’ll teach you everything you need to know
• Career development opportunities – grow your skills and advance your HR career
• Supportive team environment – work alongside experienced professionals who want to see you succeed
• Meaningful impact – see how your work directly improves people’s working lives
• Modern systems and tools – work with the latest technology to deliver great service

Essential qualities that matter most to us:

• Genuine passion for customer service – you light up when helping others succeed
• Meticulous attention to detail – accuracy matters when dealing with people’s careers
• Strong IT skills and adaptability – comfortable with technology and excited to learn new systems
• Speed and efficiency – able to work at pace while maintaining quality
• Drive for results and initiative – you think beyond the task to understand the bigger picture
• Excellent communication skills – warm, professional, and clear in all interactions
• Hunger to learn and grow – eager to develop new skills and take on challenges

Ready to Start Your Career Journey? If you’re excited about the prospect of making a real difference in people’s working lives and want to join a team that values growth, learning, and exceptional service, we’d love to hear from you. Apply today!

Location: We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces, you get the flexibility and support to work from home or remotely. The successful candidate will be able to utilise our balanced working model.

Closing Date: Applications will close on 14th November 2025.

What we offer in return:

• A salary of c. £29,000 pa + 5% bonus
• An excellent work/life balance with a fantastic, flexible working culture
• 25 days annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme – offering 24/7 well‑being support
• Share Match – Plan that matches every share purchased with two free shares.
• Pension scheme
• Life assurance, plus optical and medical care

Being Yourself at Taylor & Francis: If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background.

We genuinely care about our colleagues, promoting work‑life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

This role may also be available on a flexible working or part‑time basis – please ask the Talent Acquisition team for more information.