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- Tasks: Deliver exceptional customer service and manage queries, orders, and invoices.
- Company: Taylor & Francis Group, a leader in publishing with a focus on customer satisfaction.
- Benefits: Hybrid working model, employee benefits, and opportunities for growth.
- Other info: Ideal for those looking to balance office and remote work.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Taylor & Francis Group in Abingdon is looking for a Customer Service Representative to deliver exceptional service to internal and external customers. This role involves managing day-to-day queries, processing orders and invoices, and contributing to customer satisfaction goals.
Ideal candidates will have:
- Previous customer service experience
- Knowledge of SAP and Salesforce
- Strong communication skills
The position offers a hybrid working model, combining office and remote work, alongside various employee benefits.
Hybrid Customer Service Specialist: First-Time Resolution employer: Taylor & Francis Group
Contact Detail:
Taylor & Francis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Specialist: First-Time Resolution
✨Tip Number 1
Make sure to research Taylor & Francis Group before your interview. Knowing their values and how they operate will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional service, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Don’t forget to highlight your previous customer service experience during interviews. Share specific examples of how you’ve resolved issues or improved customer satisfaction in the past.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team at Taylor & Francis Group.
We think you need these skills to ace Hybrid Customer Service Specialist: First-Time Resolution
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience you have. We want to see how you've handled queries and contributed to customer satisfaction in your past roles.
Get Familiar with SAP and Salesforce: If you’ve got experience with SAP or Salesforce, shout about it! We love candidates who can hit the ground running, so mention any relevant skills or knowledge in your application.
Communicate Clearly: Strong communication skills are key for this role. When writing your application, keep it clear and concise. We appreciate a well-structured message that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Taylor & Francis Group
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to share examples from your previous experience. Think about how you’ve handled difficult situations or resolved queries effectively, as this will show your potential employer that you can deliver exceptional service.
✨Familiarise Yourself with SAP and Salesforce
Since knowledge of SAP and Salesforce is a must for this role, take some time to review their functionalities. If you have experience using these systems, prepare to discuss specific instances where you utilised them to enhance customer satisfaction.
✨Practice Your Communication Skills
Strong communication skills are key in this position. Consider doing mock interviews with a friend or family member, focusing on clear and concise responses. This will help you articulate your thoughts better during the actual interview.
✨Embrace the Hybrid Work Model
Understand the dynamics of hybrid working and be prepared to discuss how you manage your time and productivity in both office and remote settings. Share any experiences you have that demonstrate your adaptability and self-motivation in a hybrid environment.