Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer inquiries, process orders, and build strong relationships.
- Company: Taylor & Francis Group, a leader in customer experience.
- Benefits: Competitive salary, private medical insurance, and flexible working culture.
- Other info: Enjoy a hybrid role with a focus on work-life balance.
- Why this job: Join a dynamic team and enhance customer satisfaction while growing your career.
- Qualifications: Experience with customer service systems like SAP and Salesforce.
The predicted salary is between 30000 - 40000 £ per year.
Taylor & Francis Group is seeking an experienced Customer Service Specialist in Weston-super-Mare, UK. The ideal candidate will manage customer inquiries, process orders, and maintain strong customer relationships. This hybrid role requires a commitment to achieving KPIs and improving customer satisfaction.
Applicants should have a solid grasp of customer service systems, including SAP and Salesforce.
The company offers competitive salary, work-life balance, and various employee benefits including private medical insurance and flexible working culture.
Hybrid Customer Experience Specialist - Growth Path employer: Taylor & Francis Group
Contact Detail:
Taylor & Francis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Specialist - Growth Path
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Taylor & Francis Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations, especially with SAP and Salesforce in mind. We want to show them we’re ready to tackle any challenge!
✨Tip Number 3
Show off your passion for customer experience! During interviews, share specific examples of how you’ve improved customer satisfaction in past roles. Let’s make it clear that we’re all about those KPIs!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and stay updated on any new opportunities.
We think you need these skills to ace Hybrid Customer Experience Specialist - Growth Path
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially with systems like SAP and Salesforce. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to improving customer satisfaction at Taylor & Francis Group. Keep it engaging and personal!
Showcase Your KPIs: Since this role focuses on achieving KPIs, make sure to mention any relevant metrics you've hit in previous roles. We love numbers that tell a story about your success in managing customer inquiries and relationships.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Taylor & Francis Group
✨Know Your Customer Service Systems
Make sure you brush up on your knowledge of customer service systems like SAP and Salesforce. Be ready to discuss how you've used these tools in previous roles, as this will show that you're not just familiar with them but can leverage them effectively.
✨Demonstrate Your KPI Commitment
Prepare examples of how you've met or exceeded KPIs in past positions. This could be through improving response times or increasing customer satisfaction scores. Showing that you understand the importance of KPIs will resonate well with the interviewers.
✨Showcase Your Relationship-Building Skills
Think of specific instances where you've built strong relationships with customers. Whether it was resolving a complex issue or simply providing excellent service, having these stories ready will highlight your ability to maintain customer loyalty.
✨Embrace the Hybrid Work Culture
Since this role is hybrid, be prepared to discuss how you manage your time and productivity in both remote and in-office settings. Share any strategies you have for staying connected with your team and ensuring customer needs are met, regardless of where you're working from.