At a Glance
- Tasks: Lead customer success initiatives and drive global enablement for Open Research agreements.
- Company: Join a forward-thinking team at Taylor, shaping the future of Open Research.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with the chance to influence commercial success worldwide.
- Why this job: Make a real impact in customer success and innovate in a global market.
- Qualifications: Strong analytical skills and experience in customer success or project management.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking a motivated and creative Customer Success Program Lead to join our team, reporting directly to the Head of Customer Success. This role will drive the execution of global enablement and customer success activities for Open Research (OR) B2B agreements.
The Program Lead will:
- Track key metrics
- Transform data insights into interventions
- Report on pipeline and agreement success
- Lead rollout of innovative models and tools to ensure success of OR agreements
This is an exciting opportunity to foster commercial and customer success across global markets and shape the future of Open Research at Taylor.
Customer Success Program Lead employer: Taylor & Francis Group
At Taylor, we pride ourselves on being an excellent employer that champions innovation and collaboration. Our vibrant work culture fosters creativity and empowers employees to grow through continuous learning opportunities, while our commitment to global customer success ensures that every team member plays a vital role in shaping the future of Open Research. Located in a dynamic environment, we offer unique advantages such as flexible working arrangements and a supportive community that values diversity and inclusion.
Contact Details:
Taylor & Francis Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Program Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its customer success strategies. We want you to show off your knowledge about their B2B agreements and how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive customer success and improve metrics. We believe that a confident presentation can make all the difference in landing that role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Program Lead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success shine through. We want to see how motivated you are about driving global enablement and making a real impact in the Open Research space.
Be Data-Driven:Since this role involves tracking key metrics and transforming data insights, make sure to highlight any relevant experience you have with data analysis. We love seeing candidates who can turn numbers into actionable strategies!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Customer Success Program Lead role. We appreciate when candidates take the extra step.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Taylor & Francis Group
✨Know Your Metrics
Familiarise yourself with key performance indicators relevant to customer success. Be ready to discuss how you’ve tracked and reported on metrics in previous roles, as this will show your understanding of the data-driven nature of the position.
✨Showcase Your Creativity
Prepare examples of innovative models or tools you've implemented in past roles. This is a creative position, so demonstrating your ability to think outside the box will resonate well with the interviewers.
✨Understand Open Research
Do your homework on Open Research and its B2B agreements. Being able to discuss current trends and challenges in the field will not only impress but also show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer success scenarios. Think through potential challenges and your strategies for overcoming them, as this will highlight your problem-solving skills and readiness for the role.
