Taylor & Francis Group in the United Kingdom is seeking an experienced Customer Service Specialist to own and resolve customer inquiries, drive satisfaction, and deliver first-time resolution for strategic accounts.
You will manage orders, invoices, quotes, returns, and claims while collaborating with Commercial colleagues to review accounts and maintain strong relationships. The role is hybrid, based at Milton Park, Oxfordshire with 3 days onsite weekly.
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Strategic Customer Success Specialist in Abingdon employer: Taylor & Francis Group
At Taylor & Francis, we pride ourselves on being an exceptional employer that champions work-life balance and employee wellbeing. Our flexible working culture allows you to thrive in a supportive environment while contributing to meaningful projects that enhance digital accessibility for diverse audiences. With ample opportunities for professional growth and a commitment to fostering innovation, you'll be part of a team dedicated to making a real difference in the world of academic publishing.
