Taylor & Francis Group, part of Informa, is seeking a Customer Service Team Lead to guide a global CS team. The role combines home-based work with three days a week in the Milton Park office, Oxfordshire, leading exceptional service, driving process improvements, and ensuring KPIs/SLA targets are met.
You will mentor staff, manage escalated queries, coordinate projects, and report on performance while contributing to a flexible, supportive working culture and ongoing professional development.
#J-18808-Ljbffr
Remote Customer Service Team Lead — Drive Excellence in Abingdon employer: Taylor & Francis Group
At Taylor & Francis, we pride ourselves on being an exceptional employer that champions work-life balance and employee wellbeing. Our flexible working culture allows you to thrive in a supportive environment while contributing to meaningful projects that enhance digital accessibility for diverse audiences. With ample opportunities for professional growth and a commitment to fostering innovation, you'll be part of a team dedicated to making a real difference in the world of academic publishing.
