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- Tasks: Support customers with technical issues and create CAD drawings.
- Company: Join a dynamic company focused on innovative manufacturing solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a team that values creativity and problem-solving while making a real impact.
- Qualifications: No specific experience required; just a passion for technology and learning.
- Other info: Opportunity to work on exciting projects from concept to production.
The predicted salary is between 28800 - 42000 £ per year.
The Technical Support Engineer will provide technical and commercial support to internal and external customers. This will include providing technical specification and product guidance, solving technical issues, creating CAD drawings and details. You will have a critical involvement in meeting the demands of the customer by delivering a manufactured product from concept to production whilst meeting client specification within the agreed cost, time and quality parameters. You will contribute to departmental output which meets the demands of all business stakeholders whilst in accordance with the Company Quality Systems. Working in an efficient and safe manner you will add to the overall productivity and profitability of the Company.
Key accountabilities and responsibilities:
- The preparation of tool drawings using calculation methods and CAD software for CNC cutting and press knives
- Detailed understanding of and the ability to interpret and create technical drawings
- Site support to contractors and customers as and when required; using measuring up and advise on specifications
- Investigate and reporting customer complaints and agreeing corrective action with the customer/contractor
- Provide support to the Technical Supervisor with the day-to-day operations of the Technical Department including responding to customer technical enquiries of varying complexity
- Be involved with leading the research and development
Technical Support Engineer employer: Taylor Blackwood
Contact Detail:
Taylor Blackwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with CAD software and technical drawing standards. Being able to demonstrate your proficiency in these areas during the interview will show that you can hit the ground running.
✨Tip Number 2
Brush up on your problem-solving skills, especially in a technical context. Prepare examples of how you've successfully resolved customer issues in the past, as this will be crucial for the role.
✨Tip Number 3
Research our company’s products and services thoroughly. Understanding what we offer and how you can contribute will help you stand out as a candidate who is genuinely interested in joining our team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to technical support, CAD software proficiency, and problem-solving abilities. Use specific examples that demonstrate your capability in meeting customer specifications.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Technical Support Engineer role. Mention how your background aligns with the responsibilities outlined in the job description, particularly your experience with technical drawings and customer support.
Showcase Technical Skills: Clearly outline your technical skills, especially in CAD software and any relevant engineering principles. If you have experience with CNC cutting or press knives, be sure to include that as it directly relates to the job.
Prepare for Technical Questions: Anticipate potential technical questions that may arise during the application process. Be ready to discuss your approach to solving technical issues and how you would handle customer complaints effectively.
How to prepare for a job interview at Taylor Blackwood
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss your experience with CAD software and how you've used it to create tool drawings or solve technical issues in the past.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer complaints or technical challenges. This will show your potential employer that you can think critically and act decisively under pressure.
✨Understand the Company’s Products
Research the company’s products and services thoroughly. Being able to discuss specific products and how they relate to customer needs will demonstrate your genuine interest and preparedness for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's processes, team dynamics, and expectations for the Technical Support Engineer role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
