Clergy Support Trust – External Engagement Officer in City of Westminster

Location: The position is hybrid with the expectation that the successful candidate will work from the central London office for a minimum of two days a week which will normally be Tuesday and Thursday.

Contract basis: This role is being advertised on a six-month contract initially but with the possibility of becoming a permanent role. The job role is being offered as full time, but we are also open to candidates who would prefer a part-time role (minimum 28 hours per week across 4 days).

Hours: 35 hours per week worked flexibly. The Trust’s ‘core hours’ are 09:00 – 16:30, Monday to Friday and we expect colleagues to work with reference to these whilst encouraging a flexible working culture and good work/life balance.

Key responsibilities

• Working closely with the whole external engagement team, the External Engagement Officer will provide vital administrative and operational support across fundraising, events, and communications.
• This role is ideal for someone who is in their first/second role, and looking to develop a broad range of skills in a supportive environment.
• It is an excellent opportunity to develop a broad range of skills and experience across comms, fundraising, events, marketing and press within a busy team.
• It is ideal for a motivated individual who has some experience (1 year+) of working in communications or fundraising and can provide reliable pro-active support for our fundraising and communications activities (such as event logistics, copywriting content, preparing social media posts) but also is excited to lead on their own projects.
• We are looking for a candidate who is highly organized, technologically adept and curious, with a ‘can-do’ attitude who shares our commitment to supporting the clergy community.

Managing Contacts

• Ensuring that up to date records are kept throughout CRM and able to pull off information for colleagues (We use Salesforce).

Financial Processing

• Responsible for adding weekly bank donations onto Salesforce (SF) and working monthly to reconcile SF income with Finance reports.

Supporter Care

• Lead on thanking supporters, specifically managing emails and cards for donations over £100.

Legacy Administration

• Assist with the administration of legacy giving, including thanking donors for pledges and gifts.

Prospect Research

• Support the Fundraising Manager in carrying out research into potential prospects and networks to help expand the Trust’s reach.

Finance Liaison

• Act as the primary team contact for the Finance department regarding income and gift processing.

Events – Logistics and Administration

• Support event logistics by using our CRM to manage all aspects of our events including guest lists, RSVPs, and creating name badges for attendees.
• Act as a point of contact for event booking enquiries (including the Carol Service and Festival) and assist with seating plans.
• Provide hands-on support at events, including guest registration, hospitality, and high-level donor care.
• Collate and record guest lists and feedback from attendees to inform future improvements.

Communications & Digital Engagement

• Monitor and manage the Hello@ and Festival@ inboxes, ensuring timely and professional responses.
• Assist with digital engagement by managing DM’s, replying to comments, and creating content.
• Manage the logistics of print advertising, including booking space, processing invoices, and the transfer of creative files.

General / Team Support

• Maintain an organized inventory of fundraising and event materials, such as banners, stationery, and merchandise.
• Proactively update Salesforce with missing information to ensure the database remains accurate and reliable for the external engagement team to use.
• Provide general administrative support to the External Relations (ER) team and contribute creative ideas for improving supporter care and donor engagement.
• Undertake other reasonable duties and projects commensurate with the post to support the wider goals of the External Relations team.

Personal Specification

• Excellent attention to detail.
• Proven experience (at least 1 year) of working in communications/fundraising for an organisation.
• Proven experience of using CRM databases.
• IT literate – proven experience of using MS Office, Teams and CRM databases.
• Usage of graphic design software i.e. Canva, to design a range of high-quality marketing materials, and social media content.
• A team-oriented individual with a personable nature, able to adapt to and positively contribute to the team culture.
• Sympathetic to the Christian ethos of the charity, and with a passion for the wellbeing of clergy and their families.
• Interested in developing a career in communications/fundraising.
• Demonstrable experience and understanding of what constitutes good practice in working with people with lived experience with a view to sharing their stories.
• Experience of uploading content to a website through a CMS system.