Taylor & Francis is seeking a Customer Service Team Lead to manage a global CS workflow from home and offices in Oxfordshire (Milton Park) three days a week. You will lead by example, drive improvements, and ensure excellent customer service.
Strong CS leadership and experience with SAP/Salesforce are required, with a focus on KPI achievement and customer satisfaction. You will report to the Customer Service Manager and collaborate across departments.
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Hybrid CS Team Lead: Lead, Improve & Delight Customers in Milton employer: Taylor And Francis
At Taylor & Francis, we pride ourselves on being an excellent employer, offering a flexible working culture that promotes a healthy work/life balance. Our Blackfriars, London office fosters collaboration and innovation, providing employees with opportunities for professional growth and development in the academic publishing sector. With generous benefits including 25 days of annual leave, private medical insurance, and a supportive environment that values diversity, we are committed to helping our team thrive both personally and professionally.
