Senior Product Manager in Milton

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world.

It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works.

We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives.

We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter.

And we’ve been doing this in an unbroken arc since 1798.

Job Description

As a Senior Product Manager for Customer Value and Product Development at Taylor & Francis, you'll partner with key stakeholders to identify, shape, and deliver valuable product opportunities across the full customer journey.

Operating with significant autonomy, you'll work closely with UX Design, UX Research, and Data & Intelligence to drive new value into the market, not as a backlog owner, but as a creative and commercial force.

You're a product purist who lives modern principles, stays ahead of technology shifts, and thrives in managing the tension between innovation and execution.

Reporting to the Head of Product, this is a high-performing Individual Contributor role where product mastery and expertise, not hierarchy, drive transformational impact.

• Opportunity Discovery & Problem Definition
• Identify and define new product opportunities grounded in deep, direct customerinsight, going beyond what users say to understand what they need.
• Synthesise signals from qualitative research, behavioural data, market trends, andcommercial intelligence to build a compelling case for where T&F should play next.
• Define problems worth solving with precision and rigour and be prepared to kill anidea when the evidence demands it.
• Proactively challenge the boundaries of the existing product experience to findopportunities the market has overlooked.
• Product Creation & Validation
• Manage the success of several products inside our domain model across sections ofthe customer journey.
• Lead the design and validation of new product concepts, from early hypothesisthrough iterative experimentation to confident investment decisions.
• Build lightweight, testable solutions that generate real learning quickly, prioritisingspeed of insight over completeness of build.
• Own the commercial framing of new initiatives: define the value proposition, thetarget customer, the success criteria, and the business case.
• Drive cross-functional alignment across Design, Data, Engineering, and Commercialto move new ideas from concept to launch with clarity and momentum.
• Maintain an active and ongoing relationship with customers, conducting your ownresearch, running your own interviews, and treating first-hand insight as a non-negotiable input.
• Develop a nuanced understanding of T&Fs competitive landscape and adjacentmarkets to identify whitespace and emerging customer expectations.
• Bring the outside in sharing market intelligence, customer stories, and emergingtrends with the wider product and leadership team.
• You will have a customer and data driven mindset to drive all your product decisions, eradicating emotion and opinion-based thinking.
• Commercial Impact & Senior Influence
• Own the outcome, not just the output, defining and tracking the metrics thatdemonstrate real customer and commercial value.
• Make investment cases for new initiatives that connect product opportunity tobusiness impact and communicate them clearly to senior stakeholders.
• Influence and manage product direction beyond your immediate area contributing tobroader strategy conversations and raising the quality of thinking across the team.

Qualifications

• Significant experiencein product management with a demonstrable focus on new productcreation, and portfolio management.

You have taken something from a poorlydefined problem to meaningful user adoption and through the product lifecycle.

• A portfolio of work that shows original thinking, not just efficient execution of pre-defined roadmaps.
• Deep, genuine customer empathy, built through direct, regular contact with users, notmediated entirely through research reports.
• Sharp commercial instincts, you think about value, not just features, and youunderstand how product decisions connect to business outcomes.
• A collaborative working style, you know that the best product thinking happens at theintersection of design, data, and customer insight, not in isolation.
• Excellent communication skills, you can build conviction around an idea with aleadership team and translate that same idea into something actionable for a deliveryteam.
• Additional Information

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working.

You will be joining a thriving business, working alongside an exceptional group of people.

We believe that the skills and experience you bring to Taylor & Francis are invaluable.

We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

What we offer in return

• A competitive salary + bonus
• An excellent work/life balance with a fantastic, flexible working culture
• 25 days annual leave
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 volunteering days annually
• Day off for your birthday
• Company funded single cover private medical insurance
• Employee assistance programme – offering 24/7 well-being support
• Share Match – Plan that matches every share purchased with two free shares.
• Life assurance, plus optical and medical care

What you should know

That's why we work in-person with each other, or with customers and partners, three days a week or more.

When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

The successful candidate will be able to utiliseour balanced working model. We ask that candidates live within acommutable distance of our UK office in

Milton Park, Oxfordshireor240 Blackfriars London, to ensure that as a balanced worker they can make it to our office locations to collaborate as required.

There is an expectation for a minimum of 3 days per week in-person time.

Our Milton Park office will be relocating to Oxford city centre in late 2027 / early 2028, offering an exciting new workplace in the heart of the city.

Being Yourself at Taylor & Francis

Taylor & Francis is proud to be an Equal Opportunity Employer.

We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves.

Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact[emailprotected] .

Your request will be reviewed and considered in the strictest confidence.

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