Product Designer in Milton

Job Description

Product design at Taylor & Francis is a creative and strategic discipline that shapes our platforms and user experiences.

As a Product Designer reporting to the Head of Product Design, you’ll own end‑to‑end design from problem discovery to production‑ready solutions serving millions of users, working as a genuine partner to Product Managers and customers.

This role goes beyond traditional UX design; you’ll bring product thinking to design and design thinking to product, understanding both why and how something should be built.

You’ll actively use research, data and direct customer contact throughout your design process, while holding the design bar for your domain with confidence and craft.

Discovery & Problem Shaping

You are a participant in discovery, not a recipient of its outputs. You will help define what problem is worth solving and shape how the team investigates it.

• Engage directly with customers and users conducting your own qualitative research, synthesising behavioural signals, and bringing a designer’s eye to what people need versus what they say they want.
• Partner with the UX Researcher to design research studies and translate findings into design implications, not just observations.
• Contribute to problem framing and opportunity definition alongside the Product Managers, using design tools: journey maps, service blueprints, experience principles to make abstract problems concrete and actionable.
• Identify the moments in the user journey that matter most and advocate for the design investment that those moments deserve.
• Bring a point of view to prioritisation conversations, not just on what would be best to design, but on what the user cost of not designing it well would be.
• Design Craft & Execution
• Lead the design process end‑to‑end from rough conceptual sketches through wireframes, interaction design, and high‑fidelity production‑ready output.
• Generate multiple design directions for significant problems before converging, resisting the pull toward the first adequate solution and exploring the space with genuine creative curiosity.
• Design interactions that are not just usable but genuinely well‑considered, attending to the detail of motion, feedback, state, error handling, and edge cases that separate good design from great design.
• Build and test prototypes at the fidelity the question demands: low fidelity to test concepts quickly, high‑fidelity to validate the details before build.
• Work with the product team to understand the full range of scenarios, edge cases, and business rules your designs need to accommodate, ensuring nothing is left to interpretation in engineering.
• Research‑Informed Design
• Run lightweight, focused research as a natural part of your design process – concept testing, usability sessions, preference studies without waiting for a formal research sprint.
• Synthesise research findings, NPS data, behavioural analytics, and customer intelligence into design decisions that are clearly evidenced and easy for others to understand.
• Know when your assumptions need testing and build the test; do not let designs go to engineering without having validated the core user‑facing assumptions.
• Maintain a working knowledge of how users behave across your domain through regular exposure to data, session recordings, and direct customer contact.
• Cross‑Functional Partnership
• Work with engineering from early in the design process, involving them in problem exploration, getting technical input before designs are finalised, and ensuring implementation intent is understood.
• Partner with the PM to shape what gets built, not just how it looks. Your voice should be present in roadmap conversations, trade‑off discussions, and success metric definitions.
• Collaborate with the Data & Intelligence team to understand how personalisation, recommendations, and data‑driven features can be expressed through design in ways that feel useful rather than intrusive.
• Work with the BA to ensure design intent is fully captured in requirements that acceptance criteria reflect the experience, not just the function.

Qualifications

• Significant experience in product design or UX design, with a portfolio that demonstrates end‑to‑end ownership of complex, consumer‑facing digital product experiences.
• A portfolio that shows thinking as clearly as it shows craft; we want to understand how you approached problems, not just what the final screens looked like.
• Genuine product instinct: you have opinions about what should be built and why, and you can articulate them clearly in a room with PMs, engineers, and senior stakeholders.
• Deep user empathy built through direct, regular contact with real users, not mediated entirely through research reports or analytics.
• Strong interaction design skills: you think carefully about states, transitions, feedback, error handling, and the full range of scenarios, not just the happy path.
• Proficiency in Figma and experience contributing to or maintaining a design system at scale.
• Collaborative working style: you bring design into cross‑functional conversations rather than working in isolation and presenting finished work.
• Comfort with data: you can read a funnel report, interpret session data, and understand what behavioural signals mean for the experiences you are designing.
• Clear, confident communication: you can present and defend design decisions to senior stakeholders and respond to challenge without becoming defensive or immediately capitulating.
• Additional Information

What you should know

• This role is based in the UK and you must have the right to work and live in the UK.
• Work model is balanced: you will need to be in a commutable distance to our Milton Park office (soon to be Oxford city centre) or Bengaluru office to access the office 3 days per week.

You can work from home or remotely when not in the office.

What we offer in return

• A competitive salary and bonus
• An excellent work/life balance with a flexible working culture
• 25 days annual leave
• 3 additional discretionary days off during the holiday season
• 4 volunteering days annually
• Day off for your birthday
• Company‑funded single‑cover private medical insurance
• Employee assistance programme – 24/7 well‑being support
• Share Match – plan that matches every share purchased with two free shares
• Life assurance, plus optical and medical care
• Closing Date
• Applications will close on the 24th of July 2026
• Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above.

As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about.

Taylor & Francis is proud to be an Equal Opportunity Employer.

We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves.

Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non‑merit‑based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact .

Your request will be reviewed and considered in the strictest confidence.

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