At a Glance
- Tasks: Lead a dynamic team to optimise people operations and enhance employee experiences.
- Company: Join Taylor & Francis, a leading academic publisher fostering human progress through knowledge.
- Benefits: Enjoy a competitive salary, flexible working, and generous annual leave.
- Other info: Embrace a culture of diversity and continuous learning with excellent career growth opportunities.
- Why this job: Make a real impact in a collaborative environment while developing your leadership skills.
- Qualifications: Experience in HR administration and team leadership is essential.
The predicted salary is between 45000 - 55000 £ per year.
- People Operations Excellence Team Leader (mat cover contract)
- Full-time
Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world.
It is listed on the London Stock Exchange and is a member of the FTSE 100.
Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals.
We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally.
We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.
Our purpose is to foster human progress through knowledge.
We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications.
This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values.
Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress.
If you agree, then we’d love to hear from you.
We have a rare opportunity for a Team Leader to join our busy People Operations Excellence (POE) team on a maternity cover contract!
Our POE teams are responsible for supporting our employees through every stage of their journey with us, and our POE Team Leaders are responsible for the teams' overall activity in their region, the day-to-day management and performance of their team, as well as day-to-day activities and processes.
With a regional focus (covering the UK and US) this POE Team Leader role collaborates with POE Specialists across all regions, HR Business Partners, and the wider People Team, in order to ensure we are all working collaboratively, and in line with the same processes and procedures where appropriate, thus providing our stakeholders with a clear and streamlined POE offering.
- Key Focus of this role
- Working with the Head of People Operations Excellence to simplify and optimise all processes within POE, actively seeking opportunities to drive team performance, productivity and development, and identifying trends to further optimise processes.
- Suggest improvement ideas and assist with their implementation to improve customer satisfaction or increase productivity.
- Leading by example to encourage and inspire colleagues by demonstrating an excellent work ethic, positive can-do approach, and professionalism at all times.
- Ensuringthat your team provides a quality, timely, accurate, professionaland friendly service to colleagues, resolving queries professionally and promptly.
- Being afirst point of escalation for all colleagues on employee lifecycle enquiries.
- Providing relevant training to POE team members as part of the introduction to the team and for new processes.
- Managinga team of 5 POE Specialists, acting as their coach and mentor, sharing technical knowledge, and providing regular feedback so that they can perform at their best.
- AREAS OF ACCOUNTABILITY & RESPONSIBILITY
- Delegating work within your team in a way that provides the best service to your stakeholders
- Taking ownership of the data your team works with and being ready to provide reports to the Head of People Operations Excellence when required
- Be the Process Expert for Process Manager for the majority of processes, working with the Continuous Improvement team to make relevant changes, update when required and respond to feedback.
- Continuously looking to improve customer service levels, and intervening when these are not being reached so that you can identify the cause and take the necessary action to remedy.
- Monitor and champion the team’s query SLA levels.
- Carry out relevant Internal and External audit activity relevant to the POE team, identifying risks and opportunities where relevant.
- Help to implement the new Workday HRIS system ensuring the POE Team are fully trained and to mentor into Workday experts
- To help with the submission of payroll to Informa payroll and ADP
- LEADERSHIP STYLE (VALUES & BEHAVIOURS) REQUIRED
- A positive, collaborative approach to team management
- Wanting to get the best out of the team, individually and collectively
- Encouraging a mindset of accountability and ownership of one’s role within the team
- Assertive approach to decision making and being able to achieve buy-in where needed
EXPERIENCE & KNOWLEDGE REQUIRED
- Excellent communication skills with established relationships with a wide range of stakeholders, internal departments and key contacts.
- A self-driven enthusiasm for continuous learning and development
- Ability to act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times
- Pro-active problem-solving approach
- Flexibility to support with additional business as usual activities
- Proven and demonstrable record of working to deadlines with speed and accuracy/attention to detail
- Excellent knowledge and understanding of HR administration.
- Experience of support in leading a team.
- Experience of streamlining processes to ensure an excellent employee experience
- Trusted to access confidential information, with knowledge of compliance, data protection and local employment laws
- TECHNICAL SKILLS REQUIRED
- Experienced user of MS Office products and a demonstrated high aptitude for learning new systems, processes and policies
- A strong understanding of the local HR Employment laws per region.
- Strong HRIS skills (including experience of Workday, and prior experience in data processing)
- Able to handle primary decisions relating to escalated issues.
- Able to follow data and compliance protection policies at all times.
- You must have the right to live and work in the UK to be considered for this role. *
We believe that great things happen when people connect face-to-face.
That's why we work in-person with each other, or with customers and partners, three days a week or more.
When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.
What we offer in return
- A competitive salary + bonus
- An excellent work/life balance with a fantastic, flexible working culture
- 25 days annual leave per year plus a day off for your birthday
- 3 additional discretionary days off during the holiday season at the end of the year
- 4 paid volunteering days each year
- Company funded single cover private medical insurance
- Employee assistance programme – offering 24/7 well-being support
- Share Match – Plan that matches every share purchased with two free shares.
- Life assurance, plus optical and medical care
The successful candidate will be able to utiliseour balanced working model.
We ask that candidates live within acommutable distance of our officesto ensure that as a balanced worker they can make it to our office locations to collaborate as required.
There is an expectation for a minimum of 3 days per week in-person time, with those 3 days a week spent in either our Colchester office or our office in Milton Park, Oxfordshire.
(Please note that our Milton Park office will be relocating to Oxford city centre in late 2027 / early 2028, offering an exciting new workplace in the heart of the city.)
If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact liz. southwick@tandf. co. uk.
Your request will be dealt with in the strictest confidence.
Taylor & Francis Group, an Informa Business
We want all our candidates to shine in our recruitment process.
Please let us know if there is anything we can do to ensure you can show us your best self.
This could include having the application form in a different format, having more time for questions, or anything else.
Please ask us; we are happy to be flexible!
- Please contact liz. southwick@tandf. co. uk
- Being Yourself at Taylor & Francis
If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above.
At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background.
As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about.
Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.
Taylor & Francis is proud to be an Equal Opportunity Employer.
We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves.
Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non‑merit-based factor.
We genuinely care about our colleagues, promoting work‑life balance, wellbeing, and flexible working.
We believe that the skills and experience you bring to Taylor & Francis are invaluable.
We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.
- To find out more about our business and the great career opportunities please go to our
- Careers
- Site: http://www. taylorandfrancisgroup. com/careers
Or better yet check out our Linked In ‘Life’ Page, highlighting our accomplishments, employees, and company culture.
It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.
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People Operations Excellence Team Leader (mat cover contract) in Colchester employer: Taylor-and-Franci
At Taylor & Francis, we pride ourselves on being an exceptional employer that champions a flexible working culture and prioritises work-life balance. Our commitment to employee growth is evident through comprehensive training opportunities and a supportive environment that encourages diverse ideas and perspectives. With generous benefits including 25 days of annual leave, private medical insurance, and a share match plan, we empower our Customer Success Specialists to thrive both personally and professionally in our vibrant Abingdon location.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Excellence Team Leader (mat cover contract) in Colchester
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Taylor-and-Franci!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Taylor-and-Franci.
We think you need these skills to ace People Operations Excellence Team Leader (mat cover contract) in Colchester
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Taylor-and-Franci. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Taylor-and-Franci and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Taylor-and-Franci. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Taylor-and-Franci's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Taylor-and-Franci
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Taylor-and-Franci.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Taylor-and-Franci will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Taylor-and-Franci and how you would contribute to adapting HR strategies.
