At a Glance
- Tasks: Support our Global Corporate Sales Team with customer quotes, invoicing, and reporting.
- Company: Join Taylor & Francis, a leading global academic publishing company.
- Benefits: Enjoy flexible working, 25 days leave, and private medical insurance.
- Other info: Full training provided; excellent career growth opportunities await!
- Why this job: Be part of a dynamic team that enriches lives through trusted knowledge.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives.
Job Description
Taylor & Francis Group, a leading global academic publishing company, is seeking a proactive Sales Support Coordinator to join our Global Corporate Sales Team. This is an exciting opportunity to become an integral part of our Journals Sales Team, providing essential support across Key Accounts and Consortia throughout the UK/EMENA region. You will be the vital link between Sales, Customer Services, Finance, and our valued customers, working across diverse subject areas including Social Science and Humanities, Science and Technical, and Medical publishing. This is a fixed-term contract until Spring 2027.
Key Responsibilities
- Create accurate customer quotes and invoices using SAP Quote Module, managing billing across diverse revenue streams.
- Respond promptly to customer correspondence via email and telephone, resolving queries related to subscriptions, Open Access, access issues, and order requests.
- Produce detailed reports on journal titles, pricing information, and usage statistics.
- Manage advertising opportunities for journals, including monthly invoicing, maintaining tracking spreadsheets, and liaising with customers.
- Support corporate global sales by preparing quotes and invoices, providing usage reports, managing IP ranges, and resolving access queries.
- Maintain accurate and up-to-date records in Salesforce CRM for all customer interactions, transactions, and account activities.
- Liaise daily with Sales Managers, Customer Services, Finance, and other departments to ensure seamless service delivery across the region.
- Assist global sales process teams with invoice processing, troubleshooting, and resolving system issues.
- Participate in testing new system functionality and contribute to the development of training documentation.
Qualifications
- Excellent verbal and written communication skills with the ability to engage effectively at all levels.
- Strong customer service experience with a client-focused approach.
- Proficiency in Microsoft Office programs (Outlook, Word, Excel), particularly creating and managing spreadsheets from data.
- Outstanding time management and organisational skills with proven ability to work to tight deadlines.
- Exceptional attention to detail and accuracy when handling financial transactions.
- Flexible, proactive mindset with strong problem-solving abilities and an enquiring outlook.
- Team player with a supportive and collaborative approach.
- Ability to investigate and resolve complex queries using internal systems and databases.
Desirable but not essential: Interest in or awareness of international cultures, additional European language skills, or publishing industry knowledge. Full training will be provided.
Location
The successful candidate will be based in Milton Park, Oxfordshire, and should be able to work in the office at least 3 days a week. Office relocation to Oxford city centre is planned for late 2027 / early 2028.
What we offer
- An excellent work/life balance with a flexible working culture.
- 25 days annual leave per year plus a day off for your birthday.
- 3 additional discretionary days off during the holiday season at the end of the year.
- 4 paid volunteering days each year.
- Company funded single cover private medical insurance.
- Employee assistance programme – offering 24/7 well-being support.
- Share Match – plan that matches every share purchased with two free shares.
- Life assurance, plus optical and medical care.
Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity, fostering an inclusive environment where all colleagues can learn and succeed as their true selves. Recruitment and employment decisions are made without regard to protected characteristics. If you have a disability or face another barrier, let us know. We will consider reasonable adjustments to support your participation in the recruitment process and/or the advertised position.
Sales Support Coordinator - Fixed Term Contract in Abingdon employer: Taylor-and-Franci
Taylor & Francis is an exceptional employer, offering a supportive and flexible work culture that prioritises work/life balance and employee well-being. With generous benefits such as 25 days of annual leave, additional discretionary days off, and opportunities for professional growth, employees are empowered to thrive in their roles while contributing to meaningful academic publishing. Located in the vibrant Milton Park, Oxfordshire, with plans for future relocation to Oxford city centre, this role provides a dynamic environment for collaboration and innovation.
