Taylor & Francis is seeking a proactive Customer Service professional to handle queries via phone and email, process orders, invoices, and respond to customer needs efficiently. You will resolve issues, review self-help content, and collaborate with other departments to improve processes.
The role requires strong English communication, multitasking across systems, and the ability to work under pressure while maintaining accuracy and service quality.
#J-18808-LjbffrHybrid Customer Success Advisor - Publishing in Abingdon employer: Taylor-and-Franci
At Taylor & Francis, we pride ourselves on being an exceptional employer that champions a flexible working culture and prioritises work-life balance. Our commitment to employee growth is evident through comprehensive training opportunities and a supportive environment that encourages diverse ideas and perspectives. With generous benefits including 25 days of annual leave, private medical insurance, and a share match plan, we empower our Customer Success Specialists to thrive both personally and professionally in our vibrant Abingdon location.
