Taylor & Francis Group, part of Informa, is seeking a Customer Service Team Lead to guide a global team from home and three days a week from our Milton Park office in Oxfordshire. You will drive excellent customer service, lead by example, and implement process improvements across CS workflows.
The role reports to the Customer Service Manager and requires demonstrable leadership in CS processes, KPI/SLA governance, and cross-functional collaboration to enhance satisfaction and first-time
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Customer Service Team Lead — Hybrid/Remote, Drive Excellence in Abingdon employer: Taylor-and-Franci
At Taylor & Francis, we pride ourselves on being an exceptional employer that champions work-life balance and employee wellbeing. Our flexible working culture, combined with a commitment to professional development and innovation, empowers our team members to thrive in their roles while contributing to meaningful advancements in knowledge and research. With a vibrant office set to relocate to the heart of Oxford city centre, we offer a dynamic environment where diverse ideas flourish and every voice is valued.
