At a Glance
- Tasks: Lead customer service initiatives and improve processes for enhanced customer satisfaction.
- Company: Taylor & Francis, a leading publishing company with a focus on customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to improving customer satisfaction.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Strong background in customer service leadership and project management skills.
The predicted salary is between 40000 - 50000 £ per year.
Taylor & Francis in Abingdon is seeking a Customer Experience Lead for 12 months to enhance customer service practices. This hybrid role emphasizes leadership and process improvement, aimed at fostering better customer satisfaction.
The ideal candidate will have a strong background in customer service leadership, coupled with experience in managing complex customer issues. The position requires strong project management skills and advanced Microsoft Office knowledge.
Applications close on June 17, 2026, and this role is intended for candidates located within commuting distance of Abingdon.
Customer Experience Lead - Hybrid & Process Improvement in Abingdon employer: Taylor-and-Franci
At Taylor & Francis, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our hybrid work culture promotes flexibility while ensuring our employees have access to continuous professional development opportunities, empowering them to lead impactful customer service initiatives. Located in the vibrant town of Abingdon, we offer a supportive environment where your contributions directly enhance customer satisfaction and drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Lead - Hybrid & Process Improvement in Abingdon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Taylor & Francis on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Experience Lead.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service leadership and process improvement. We should also think of examples from our past experiences that showcase our project management skills and how we've tackled complex customer issues.
✨Tip Number 3
Showcase our Microsoft Office skills! During the interview, we can mention specific projects where we used these tools to improve processes or enhance customer satisfaction. It’s all about demonstrating our expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about the role and keen to be part of the Taylor & Francis team.
We think you need these skills to ace Customer Experience Lead - Hybrid & Process Improvement in Abingdon
Some tips for your application 🫡
Show Your Customer Service Passion:When writing your application, let us see your enthusiasm for customer service! Share specific examples of how you've improved customer experiences in the past. This will help us understand your commitment to enhancing customer satisfaction.
Highlight Your Leadership Skills:As a Customer Experience Lead, we want to know about your leadership style. Include details about your experience managing teams or projects, and how you’ve successfully led initiatives that improved processes or resolved complex issues.
Be Clear and Concise:We appreciate clarity! Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your language straightforward. This will help us quickly grasp your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Taylor-and-Franci
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service leadership experience. Be ready to share specific examples of how you've improved customer satisfaction in previous roles. This will show that you understand the importance of enhancing customer service practices.
✨Show Off Your Process Improvement Skills
Prepare to discuss any process improvements you've implemented in the past. Think about how these changes positively impacted customer experiences and be ready to explain your thought process behind them. This will demonstrate your ability to lead and innovate.
✨Project Management is Key
Since this role requires strong project management skills, come equipped with examples of projects you've managed. Highlight your organisational skills and how you kept everything on track, especially when dealing with complex customer issues.
✨Get Comfortable with Microsoft Office
As advanced Microsoft Office knowledge is a must, make sure you're familiar with the tools you'll be using. If you have any tips or tricks for using Excel or PowerPoint effectively, be ready to share them. This shows you're proactive and tech-savvy!
