Store Manager, Garden Centre

Our client is a prestigious garden centre business with an invaluable position in the industry. They now require a Manager to oversee their site in Gloucester.

ROLE AND RESPONSIBILITIES:

• You will be responsible for maintaining accurate stock files, thus reflecting accurate profit margins.
• This approach ensures that all stock variances will be resolved and those unknown will be clearly determined to be shrinkage (theft).
• Accountable for reducing shrinkage across all areas of the business to the agreed company guidelines.
• The company will carry out quarterly audits using the Stock Management Audit process to ensure all stock control systems and processes are fully compliant and in line with business requirements.
• Audits should be submitted to the profit protection team once completed.
• To maintain an accurate stock file, it is essential to ensure all shop floor staff, goods in and till staff have an excellent overall understanding of stock control and the current EPOS system to be able to record and amend data.
• Ensure all company procedures are adhered to as stipulated by the stock management audit.
• Ensure all staff are given full initial training in all areas of using the EPOS system that is applicable to them to enable them to carry out their job and maintain accurate stock levels.
• Ensure new staff are fully trained using a structured training programme and feel comfortable in requesting further training should it be required.
• Actively take part in daily stock management processes including ordering and receipting stock, stock taking, wastage and credit requests, till operations and cash management, ensuring a full understanding of all processes.
• Ensure scheduled weekly one to one walk rounds take place, between yourself and each Manager (Department Head), Goods In Supervisor, Till Supervisor and/or Customer Service Manager.
• Ensure stock takes are completed as scheduled, all reasons for shrinkage are understood and controls are being adhered to.
• Ensure all stock stored in external storage areas is well organised, clean and tidy. Stock stored externally should be securely pallet wrapped to prevent stock loss and checked routinely.
• Storage containers should be opened on a regular basis to ensure they remain free from condensation.

Customer Service and Communication:

• Ensure there are high standards of customer service across the Centre, leading by example and focusing all employees on delivering the very best in customer service practices.
• Create a customer centric culture which removes any barriers that promote a negative customer experience.
• Identify individuals who are not promoting the customer centric approach and take appropriate action.
• Implement any customer service, sales and service training to ensure consistency of service across the Garden Centre.
• Monitor and review customer service levels through online customer feedback, compliment slips, and customer reviews on social media platforms and take immediate action on dealing with any identified areas for improvement.
• Ensure that all media platform reviews are responded to in a professional and timely manner.
• Customer Loyalty targets and a daily focus should be set each week and reviewed in the huddles to keep the teams focused on providing the best service to our customers through the Blue Diamond loyalty scheme.
• Provide relevant content and information on the groups digital channels such as local Facebook and Garden Centre web pages, to promote the Garden Centre activities and promotions to encourage a wider audience to visit the centre.

The role will also consist of:

• Centre Management and Appearance
• Overheads
• HR and Payroll
• Customer Service and Communication

You should come from a multi-site, multi-product business, be strong operationally, be process driven and understand everything stock loss, waste and shrinkage. Able to manage a team effectively.