Deputy Manager/Horticultural Manager

DEPUTY MANAGER/ HORTICULTURAL MANAGER

Our client is a well thought of London based garden centre business with a number of sites in and around London.

They now have an exciting opportunity for a Deputy Manager who can work with the Manager of this site and oversee the Horticultural Department.

The role will include:

1. Operational management: Works with the Garden Centre Manager to manage the retail space and Garden Centre environment optimising the customer experience, team member work environment and commercial contribution.
2. Team management: Supports with the recruiting, motivation and day to day management of the team ensuring the successful delivery of the annual Garden Centre objectives.
3. Business planning: Supports and contributes to the annual business plan for the Garden Centre to clarify the financial ambition.
4. Customer care: Resolves customer issues and complaints to bring about effective resolution and encourage customers to return.
5. Resource management: Ensures an efficient management in resourcing the Garden Centre to optimise the customer experience and cost management.
6. Business development: Works in collaboration with the local community and other internal departments, concession partners to create customer offers and events that inspire customers to visit and buy.

Qualifications: Horticultural qualifications desirable.

Experience: Supervisory experience within a customer-orientated retail environment essential. Horticultural experience.

Deputy Manager Supporting skills for the job:

• Coaching
• Commercial awareness
• Decision-making
• Cost Management
• Planning and prioritising
• Problem solving
• Driving for results
• Business planning
• Communication
• Teamwork

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