At a Glance
- Tasks: Be the go-to expert for clients on VAT compliance and mentor junior team members.
- Company: Join Taxually, a fast-growing fintech startup revolutionising tax compliance solutions.
- Benefits: Enjoy high autonomy, career growth, and the chance to shape processes in a dynamic environment.
- Other info: Collaborative culture with opportunities to work across diverse teams.
- Why this job: Make a real impact while working at the intersection of tax, operations, and technology.
- Qualifications: Advanced knowledge of VAT processes and a client-first mindset are essential.
The predicted salary is between 40000 - 50000 £ per year.
About the Company
Taxually is a leading tax technology company providing innovative compliance solutions for businesses worldwide. Our platform streamlines complex tax processes, helping companies navigate the intricate landscape of global tax regulations while minimizing administrative burden. As a rapidly growing fintech SaaS startup, we're revolutionizing how businesses handle their tax compliance obligations.
About the Role
At Taxually, we help businesses across the globe stay on top of their VAT obligations — and our Customer Care team is the human face of that promise. We're looking for a Senior Customer Care Specialist who has gone beyond the basics of VAT compliance and is ready to take ownership of advanced client cases, mentor junior colleagues, and shape how great service feels at Taxually.
What you'll do:
- Be the trusted point of contact for clients on advanced VAT registration and compliance questions — over email, phone, and chat.
- Own your cases against clear SLAs and quality KPIs, and proactively reach out when clients need a steady hand.
- Mentor and support our Junior Customer Care Agents — share what you know, review their work, and help them grow.
- Spot the patterns: escalate complex queries, flag blockers, and bring improvement ideas to the Head of Customer Care.
- Work across teams (AdminOps, Sales, Finance, Country Teams, DigOps) to get clients the right answer the first time.
- Stay sharp on the Taxually platform and our toolset (FreshDesk, FreshCaller, FreshChat, internal trackers) and help others do the same.
What you bring:
- Solid, advanced-level knowledge of VAT registration and compliance processes.
- A genuine client-first mindset — you follow through, keep people informed, and prioritise what matters most.
- Strong analytical instincts: you spot the cause behind the symptom and anticipate next steps.
- Clear, concise written communication — you can pull information from multiple sources and turn it into something useful.
- A collaborative streak: you support teammates, share knowledge generously, and step up when the team needs it.
- Cultural sensitivity and diplomacy — you work with clients and colleagues from many backgrounds.
- Comfort with change: you adapt, challenge existing practices when it helps, and look for smarter ways to work.
Why join us?
- Take ownership of multiple country scopes and grow with the role.
- Work at the intersection of tax, operations, and technology.
- Shape and improve processes in a scaling international company.
- High autonomy and real impact on how compliance is delivered.
Senior Customer Care Specialist in Warrington employer: Taxually
Taxually is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to take ownership of their roles and make a real impact on the future of tax compliance. With a strong focus on professional growth, our Senior Customer Care Specialists enjoy opportunities to mentor others while working collaboratively across teams in a rapidly evolving fintech environment. Located in a vibrant startup atmosphere, Taxually offers the unique advantage of being at the forefront of tax technology, ensuring that every team member contributes to meaningful solutions for clients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Care Specialist in Warrington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Taxually on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your VAT knowledge and the tools mentioned in the job description. Show us you’re not just familiar with the basics but ready to tackle advanced cases head-on!
✨Tip Number 3
During the interview, don’t just answer questions—ask them too! Inquire about team dynamics, how they handle complex queries, and what success looks like in the role. It shows you’re genuinely interested in being part of the team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining us at Taxually and ready to dive into the world of tax compliance.
We think you need these skills to ace Senior Customer Care Specialist in Warrington
Some tips for your application 🫡
Show Off Your VAT Knowledge:Make sure to highlight your advanced knowledge of VAT registration and compliance in your application. We want to see how you can bring that expertise to the table, so don’t hold back on sharing relevant experiences!
Keep It Clear and Concise:When writing your application, focus on clear and concise communication. We love a well-structured message that gets straight to the point, so make sure your skills shine through without any fluff.
Demonstrate Your Client-First Mindset:We’re all about putting clients first at Taxually. Use your application to showcase examples where you’ve gone above and beyond for clients, and how you keep them informed and supported throughout their journey.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Taxually
✨Know Your VAT Stuff
Make sure you brush up on your advanced VAT registration and compliance knowledge. Be ready to discuss specific scenarios or challenges you've faced in the past, as this will show that you can handle the complexities of the role.
✨Show Off Your Client-First Mindset
Prepare examples that highlight your client-first approach. Think about times when you went above and beyond for a client or how you kept them informed during complex situations. This will demonstrate that you truly understand the importance of client relationships.
✨Be Ready to Collaborate
Since the role involves working across various teams, think of instances where you've successfully collaborated with others. Share how you’ve supported teammates or contributed to team goals, as this will showcase your collaborative streak.
✨Stay Sharp on Tools
Familiarise yourself with the tools mentioned in the job description, like FreshDesk and FreshChat. If you have experience with similar platforms, be prepared to discuss how you used them effectively in previous roles.
