Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to expert for clients on advanced VAT compliance and mentor junior team members.
- Company: Join Taxually, a leading fintech SaaS startup revolutionising tax compliance solutions.
- Benefits: Enjoy high autonomy, competitive salary, and the chance to shape processes in a growing company.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact while working at the intersection of tax, operations, and technology.
- Qualifications: Advanced knowledge of VAT processes and a client-first mindset are essential.
The predicted salary is between 40000 - 50000 £ per year.
About the Company
Taxually is a leading tax technology company providing innovative compliance solutions for businesses worldwide. Our platform streamlines complex tax processes, helping companies navigate the intricate landscape of global tax regulations while minimizing administrative burden. As a rapidly growing fintech SaaS startup, we're revolutionizing how businesses handle their tax compliance obligations.
About the Role
At Taxually, we help businesses across the globe stay on top of their VAT obligations — and our Customer Care team is the human face of that promise. We're looking for a Senior Customer Care Specialist who has gone beyond the basics of VAT compliance and is ready to take ownership of advanced client cases, mentor junior colleagues, and shape how great service feels at Taxually.
What you'll do:
- Be the trusted point of contact for clients on advanced VAT registration and compliance questions — over email, phone, and chat.
- Own your cases against clear SLAs and quality KPIs, and proactively reach out when clients need a steady hand.
- Mentor and support our Junior Customer Care Agents — share what you know, review their work, and help them grow.
- Spot the patterns: escalate complex queries, flag blockers, and bring improvement ideas to the Head of Customer Care.
- Work across teams (AdminOps, Sales, Finance, Country Teams, DigOps) to get clients the right answer the first time.
- Stay sharp on the Taxually platform and our toolset (FreshDesk, FreshCaller, FreshChat, internal trackers) and help others do the same.
What you bring:
- Solid, advanced-level knowledge of VAT registration and compliance processes.
- A genuine client-first mindset — you follow through, keep people informed, and prioritise what matters most.
- Strong analytical instincts: you spot the cause behind the symptom and anticipate next steps.
- Clear, concise written communication — you can pull information from multiple sources and turn it into something useful.
- A collaborative streak: you support teammates, share knowledge generously, and step up when the team needs it.
- Cultural sensitivity and diplomacy — you work with clients and colleagues from many backgrounds.
- Comfort with change: you adapt, challenge existing practices when it helps, and look for smarter ways to work.
Why join us?
- Take ownership of multiple country scopes and grow with the role.
- Work at the intersection of tax, operations, and technology.
- Shape and improve processes in a scaling international company.
- High autonomy and real impact on how compliance is delivered.
Senior Customer Care Specialist employer: Taxually
Contact Detail:
Taxually Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Care Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Taxually. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on VAT compliance and Taxually's services. Show us you’re not just another candidate but someone who genuinely cares about our mission.
✨Tip Number 3
Practice your communication skills. As a Senior Customer Care Specialist, you'll need to convey complex information clearly. Role-play with a friend or record yourself to improve!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Senior Customer Care Specialist
Some tips for your application 🫡
Show Your VAT Expertise: Make sure to highlight your advanced knowledge of VAT registration and compliance in your application. We want to see how you can bring that expertise to the table and help our clients navigate their tax obligations.
Be Client-Focused: Demonstrate your genuine client-first mindset in your written application. Share examples of how you've prioritised client needs and kept them informed, as this is key to being a Senior Customer Care Specialist with us.
Communicate Clearly: Your written communication skills are crucial for this role. Make sure your application is clear and concise, pulling together relevant information in a way that's easy to understand. We love a well-structured application!
Emphasise Collaboration: We value teamwork at Taxually, so don’t forget to mention your collaborative experiences. Highlight how you've supported teammates and shared knowledge in the past, as this will resonate with our culture.
How to prepare for a job interview at Taxually
✨Know Your VAT Stuff
Make sure you brush up on your advanced VAT registration and compliance knowledge. Be ready to discuss specific scenarios or challenges you've faced in the past, as this will show that you not only understand the theory but can apply it in real-world situations.
✨Show Off Your Client-First Mindset
Prepare examples that highlight your client-first approach. Think about times when you went above and beyond for a client or how you kept them informed during complex processes. This will demonstrate that you truly value customer care.
✨Be Ready to Collaborate
Since the role involves working across various teams, think of instances where you've successfully collaborated with others. Share how you’ve supported teammates or contributed to team goals, as this will showcase your collaborative streak.
✨Stay Sharp on Tools and Processes
Familiarise yourself with the tools mentioned in the job description, like FreshDesk and FreshChat. If you have experience with similar platforms, be prepared to discuss how you used them to improve efficiency or client satisfaction.