At a Glance
- Tasks: Be the go-to expert for clients on VAT compliance and mentor junior team members.
- Company: Join Taxually, a leading fintech SaaS startup revolutionising tax compliance.
- Benefits: Enjoy high autonomy, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with opportunities to work across diverse teams.
- Why this job: Make a real impact in a dynamic environment while shaping client experiences.
- Qualifications: Advanced knowledge of VAT processes and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About the Company
Taxually is a leading tax technology company providing innovative compliance solutions for businesses worldwide. Our platform streamlines complex tax processes, helping companies navigate the intricate landscape of global tax regulations while minimizing administrative burden. As a rapidly growing fintech SaaS startup, we're revolutionizing how businesses handle their tax compliance obligations.
About the Role
At Taxually, we help businesses across the globe stay on top of their VAT obligations — and our Customer Care team is the human face of that promise. We're looking for a Senior Customer Care Specialist who has gone beyond the basics of VAT compliance and is ready to take ownership of advanced client cases, mentor junior colleagues, and shape how great service feels at Taxually.
What you'll do
- Be the trusted point of contact for clients on advanced VAT registration and compliance questions — over email, phone, and chat.
- Own your cases against clear SLAs and quality KPIs, and proactively reach out when clients need a steady hand.
- Mentor and support our Junior Customer Care Agents — share what you know, review their work, and help them grow.
- Spot the patterns: escalate complex queries, flag blockers, and bring improvement ideas to the Head of Customer Care.
- Work across teams (AdminOps, Sales, Finance, Country Teams, DigOps) to get clients the right answer the first time.
- Stay sharp on the Taxually platform and our toolset (FreshDesk, FreshCaller, FreshChat, internal trackers) and help others do the same.
What you bring
- Solid, advanced-level knowledge of VAT registration and compliance processes.
- A genuine client-first mindset — you follow through, keep people informed, and prioritise what matters most.
- Strong analytical instincts: you spot the cause behind the symptom and anticipate next steps.
- Clear, concise written communication — you can pull information from multiple sources and turn it into something useful.
- A collaborative streak: you support teammates, share knowledge generously, and step up when the team needs it.
- Cultural sensitivity and diplomacy — you work with clients and colleagues from many backgrounds.
- Comfort with change: you adapt, challenge existing practices when it helps, and look for smarter ways to work.
Why join us?
- Take ownership of multiple country scopes and grow with the role.
- Work at the intersection of tax, operations, and technology.
- Shape and improve processes in a scaling international company.
- High autonomy and real impact on how compliance is delivered.
Senior Customer Care Specialist in Newcastle upon Tyne employer: Taxually
At Taxually, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a rapidly growing fintech SaaS startup, we offer our employees the opportunity to take ownership of their roles, mentor others, and make a real impact in the world of tax compliance. With a focus on professional growth, collaboration, and innovation, our team enjoys high autonomy and the chance to shape processes in a supportive environment, making Taxually a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Care Specialist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Taxually. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your VAT knowledge and familiarising yourself with Taxually's platform. Show us you’re not just a candidate, but someone who’s genuinely interested in how we revolutionise tax compliance.
✨Tip Number 3
Practice your communication skills! Since you'll be the face of our customer care, being clear and concise is key. Try role-playing common client scenarios with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Senior Customer Care Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your VAT Knowledge:Make sure to highlight your advanced knowledge of VAT registration and compliance in your application. We want to see how you can bring that expertise to the table and help our clients navigate their tax obligations.
Keep It Clear and Concise:When writing your application, focus on clear and concise communication. We love candidates who can pull information together and present it in a way that's easy to understand. Remember, clarity is key!
Demonstrate Your Client-First Mindset:Let us know how you prioritise client needs in your previous roles. Share examples of how you've gone above and beyond to keep clients informed and satisfied. We’re all about that client-first approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Taxually
✨Know Your VAT Stuff
Make sure you brush up on your advanced VAT registration and compliance knowledge. Be ready to discuss specific scenarios or challenges you've faced in the past, as this will show that you not only understand the theory but can apply it in real-world situations.
✨Show Off Your Client-First Mindset
Prepare examples that highlight your client-first approach. Think about times when you went above and beyond for a client or how you kept them informed during complex processes. This will demonstrate that you truly value customer care.
✨Be Ready to Collaborate
Since the role involves working across various teams, think of instances where you've successfully collaborated with others. Be prepared to discuss how you’ve shared knowledge or supported teammates in the past, as this will showcase your collaborative streak.
✨Embrace Change and Improvement
Taxually is all about innovation, so come equipped with ideas on how to improve processes. Think about any blockers you've encountered in previous roles and how you tackled them. This will show that you're proactive and comfortable with change.
