At a Glance
- Tasks: Be the go-to expert for clients on VAT compliance and mentor junior team members.
- Company: Join Taxually, a leading fintech startup revolutionising tax compliance solutions.
- Benefits: Enjoy high autonomy, competitive salary, and opportunities for professional growth.
- Other info: Collaborate across teams and adapt to change in a fast-paced setting.
- Why this job: Make a real impact in a dynamic environment while shaping client experiences.
- Qualifications: Advanced knowledge of VAT processes and a client-first mindset are essential.
The predicted salary is between 40000 - 50000 £ per year.
About the Company
Taxually is a leading tax technology company providing innovative compliance solutions for businesses worldwide. Our platform streamlines complex tax processes, helping companies navigate the intricate landscape of global tax regulations while minimizing administrative burden. As a rapidly growing fintech SaaS startup, we're revolutionizing how businesses handle their tax compliance obligations.
About the Role
At Taxually, we help businesses across the globe stay on top of their VAT obligations — and our Customer Care team is the human face of that promise. We're looking for a Senior Customer Care Specialist who has gone beyond the basics of VAT compliance and is ready to take ownership of advanced client cases, mentor junior colleagues, and shape how great service feels at Taxually.
What you'll do
- Be the trusted point of contact for clients on advanced VAT registration and compliance questions — over email, phone, and chat.
- Own your cases against clear SLAs and quality KPIs, and proactively reach out when clients need a steady hand.
- Mentor and support our Junior Customer Care Agents — share what you know, review their work, and help them grow.
- Spot the patterns: escalate complex queries, flag blockers, and bring improvement ideas to the Head of Customer Care.
- Work across teams (AdminOps, Sales, Finance, Country Teams, DigOps) to get clients the right answer the first time.
- Stay sharp on the Taxually platform and our toolset (FreshDesk, FreshCaller, FreshChat, internal trackers) and help others do the same.
What you bring
- Solid, advanced-level knowledge of VAT registration and compliance processes.
- A genuine client-first mindset — you follow through, keep people informed, and prioritise what matters most.
- Strong analytical instincts: you spot the cause behind the symptom and anticipate next steps.
- Clear, concise written communication — you can pull information from multiple sources and turn it into something useful.
- A collaborative streak: you support teammates, share knowledge generously, and step up when the team needs it.
- Cultural sensitivity and diplomacy — you work with clients and colleagues from many backgrounds.
- Comfort with change: you adapt, challenge existing practices when it helps, and look for smarter ways to work.
Why join us?
- Take ownership of multiple country scopes and grow with the role.
- Work at the intersection of tax, operations, and technology.
- Shape and improve processes in a scaling international company.
- High autonomy and real impact on how compliance is delivered.
Senior Customer Care Specialist in High Wycombe employer: Taxually
At Taxually, we pride ourselves on being a dynamic and innovative employer that empowers our employees to take ownership of their roles while fostering a collaborative and supportive work culture. As a Senior Customer Care Specialist, you will not only have the opportunity to mentor junior colleagues but also play a crucial role in shaping exceptional client experiences in a rapidly growing fintech environment. With a focus on employee growth and autonomy, Taxually offers a unique chance to make a real impact in the world of tax compliance, all while working alongside a diverse team in a vibrant startup atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Care Specialist in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Taxually. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your VAT knowledge and familiarising yourself with Taxually's platform. Show us you’re not just a candidate, but someone who’s genuinely interested in how we revolutionise tax compliance.
✨Tip Number 3
Practice your communication skills! Since you'll be the face of our customer care, being clear and concise is key. Try role-playing common client scenarios with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Senior Customer Care Specialist in High Wycombe
Some tips for your application 🫡
Show Your VAT Expertise:Make sure to highlight your advanced knowledge of VAT registration and compliance in your application. We want to see how you can bring that expertise to the table and help our clients navigate their tax obligations.
Be Client-Focused:Demonstrate your client-first mindset in your written application. Share examples of how you've prioritised client needs and kept them informed, as this is key to being a Senior Customer Care Specialist with us.
Communicate Clearly:Your written communication skills are crucial for this role. Keep your application clear and concise, pulling together relevant information that showcases your ability to communicate effectively with clients and colleagues alike.
Emphasise Collaboration:We love a team player! In your application, mention any experiences where you've supported teammates or shared knowledge. This shows us you're ready to mentor junior agents and work across teams at Taxually.
How to prepare for a job interview at Taxually
✨Know Your VAT Stuff
Make sure you brush up on your advanced VAT registration and compliance knowledge. Be ready to discuss specific scenarios or challenges you've faced in the past, as this will show that you can handle the complexities of the role.
✨Show Off Your Client-First Mindset
Prepare examples that highlight your client-first approach. Think about times when you went above and beyond for a client or how you kept them informed during complex situations. This will demonstrate that you truly understand the importance of client relationships.
✨Be Ready to Collaborate
Since the role involves working across various teams, think of instances where you've successfully collaborated with others. Share how you’ve supported teammates or contributed to team goals, as this will showcase your collaborative streak.
✨Demonstrate Your Analytical Skills
Prepare to discuss how you identify patterns in client queries and how you approach problem-solving. Being able to articulate your analytical instincts will show that you can anticipate issues and provide effective solutions.
