At a Glance
- Tasks: Be the go-to expert for clients on VAT compliance and mentor junior team members.
- Company: Join Taxually, a leading fintech SaaS startup revolutionising tax compliance.
- Benefits: Enjoy high autonomy, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with opportunities to work across diverse teams.
- Why this job: Make a real impact in a dynamic environment while shaping client experiences.
- Qualifications: Advanced knowledge of VAT processes and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
About the Company
Taxually is a leading tax technology company providing innovative compliance solutions for businesses worldwide. Our platform streamlines complex tax processes, helping companies navigate the intricate landscape of global tax regulations while minimizing administrative burden. As a rapidly growing fintech SaaS startup, we're revolutionizing how businesses handle their tax compliance obligations.
About the Role
At Taxually, we help businesses across the globe stay on top of their VAT obligations — and our Customer Care team is the human face of that promise. We're looking for a Senior Customer Care Specialist who has gone beyond the basics of VAT compliance and is ready to take ownership of advanced client cases, mentor junior colleagues, and shape how great service feels at Taxually.
What you'll do
- Be the trusted point of contact for clients on advanced VAT registration and compliance questions — over email, phone, and chat.
- Own your cases against clear SLAs and quality KPIs, and proactively reach out when clients need a steady hand.
- Mentor and support our Junior Customer Care Agents — share what you know, review their work, and help them grow.
- Spot the patterns: escalate complex queries, flag blockers, and bring improvement ideas to the Head of Customer Care.
- Work across teams (AdminOps, Sales, Finance, Country Teams, DigOps) to get clients the right answer the first time.
- Stay sharp on the Taxually platform and our toolset (FreshDesk, FreshCaller, FreshChat, internal trackers) and help others do the same.
What you bring
- Solid, advanced-level knowledge of VAT registration and compliance processes.
- A genuine client-first mindset — you follow through, keep people informed, and prioritise what matters most.
- Strong analytical instincts: you spot the cause behind the symptom and anticipate next steps.
- Clear, concise written communication — you can pull information from multiple sources and turn it into something useful.
- A collaborative streak: you support teammates, share knowledge generously, and step up when the team needs it.
- Cultural sensitivity and diplomacy — you work with clients and colleagues from many backgrounds.
- Comfort with change: you adapt, challenge existing practices when it helps, and look for smarter ways to work.
Why join us?
- Take ownership of multiple country scopes and grow with the role.
- Work at the intersection of tax, operations, and technology.
- Shape and improve processes in a scaling international company.
- High autonomy and real impact on how compliance is delivered.
Locations
Senior Customer Care Specialist in Hampshire, Portsmouth employer: Taxually
At Taxually, we pride ourselves on being a dynamic and innovative employer that empowers our employees to take ownership of their roles while fostering a collaborative and supportive work culture. As a Senior Customer Care Specialist, you will not only have the opportunity to mentor junior colleagues but also play a crucial role in shaping exceptional client experiences in a rapidly growing fintech environment. With a focus on employee growth and autonomy, Taxually offers a unique chance to make a real impact in the world of tax compliance, all while working alongside a diverse team in a vibrant startup atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Care Specialist in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees at Taxually on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Customer Care Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your VAT knowledge. Be ready to discuss real-life scenarios where you've handled complex client cases, as this will show you’re the right fit for the role.
✨Tip Number 3
Show off your collaborative spirit! During interviews, highlight examples of how you've worked with different teams to solve problems. This will resonate well with Taxually's team-oriented culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Taxually family.
We think you need these skills to ace Senior Customer Care Specialist in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your VAT Expertise:Make sure to highlight your advanced knowledge of VAT registration and compliance in your application. We want to see how you can bring that expertise to the table and help our clients navigate their tax obligations.
Be Client-Focused:Demonstrate your client-first mindset in your written application. Share examples of how you've prioritised client needs and kept them informed, as this is key to being a Senior Customer Care Specialist with us.
Communicate Clearly:Your written communication skills are crucial for this role. Keep your application clear and concise, pulling together relevant information that showcases your ability to communicate effectively with clients and colleagues alike.
Emphasise Collaboration:We love a team player! In your application, mention any experiences where you've supported teammates or shared knowledge. This shows us you're ready to mentor junior agents and work across teams at Taxually.
How to prepare for a job interview at Taxually
✨Know Your VAT Stuff
Make sure you brush up on your advanced VAT registration and compliance knowledge. Be ready to discuss specific scenarios or challenges you've faced in the past, as this will show that you’re not just familiar with the basics but can handle complex cases.
✨Show Off Your Client-First Mindset
Prepare examples that highlight how you prioritise client needs and keep them informed. Think of times when you went above and beyond for a client, as this will demonstrate your genuine commitment to customer care.
✨Be Ready to Collaborate
Since the role involves working across various teams, think of instances where you successfully collaborated with others. Share how you’ve supported teammates or contributed to team success, as this will showcase your collaborative streak.
✨Communicate Clearly and Concisely
Practice summarising complex information into clear, concise points. During the interview, focus on your communication style and ensure you can articulate your thoughts effectively, especially when discussing your analytical instincts and problem-solving skills.
