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- Tasks: Lead client intake and allocation to therapists, ensuring timely access to services.
- Company: Join Tavistock Relationships, a renowned centre for training and research in therapeutic approaches since 1948.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Make a real impact on clients' lives while working with a passionate team dedicated to relationship support.
- Qualifications: Strong interpersonal and communication skills, clinical experience, and excellent organisational abilities required.
- Other info: Opportunity to work both face-to-face in London and online, catering to diverse client needs.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are looking for an experienced and resourceful Clinical Services Manager (Intake and Allocation), this role will be responsible for leading and coordinating the intake and allocation of clients to appropriate ongoing therapists. This role ensures timely, and client-centred access to help, and plays a pivotal part in maintaining service quality, client flow, and clinician capacity.
The role involves working collaboratively with multiple stakeholders, including clinical assessment teams, supervisors and clients to assign clinicians effectively.Â
Key aspects of this role will include:
- Ensuring trainees are allocated cases appropriate to their level of clinical experience and training requirements.
About us
Since 1948, Tavistock Relationships has been building an international reputation as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples.
We train the next generation of couple therapists and provide clinical services to couples and parents, face to face (in London) and online. We provide a range of affordable services to help people with relationship difficulties, sexual problems and parenting challenges.
About you
The ideal candidate for this role will have:
- High level interpersonal skills and the ability to work with a wide range of people
- Excellent communication skills (both written and verbal)
- Experience working within a clinical setting and liaising regarding safeguarding concerns
- Ability to lead on delivery after consultation with clinical colleagues
- Able to demonstrate the capacity to create and sustain relationships
- Excellent administrative and organisational skills with ability to plan ahead
- Keeping service policies and protocols relating to allocations and intake under continual review.
- Efficient data management and reporting.
- Support the timely and accurate charging of client fees by supporting the set up of recurring client payments, issuing invoices and processing payments.Â
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Clinical Services Manager (Intake and Allocation) employer: TAVISTOCK RELATIONSHIPS
Contact Detail:
TAVISTOCK RELATIONSHIPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Services Manager (Intake and Allocation)
✨Tip Number 1
Familiarise yourself with the specific clinical services offered by Tavistock Relationships. Understanding their approach to therapy and client care will help you articulate how your experience aligns with their mission during any discussions.
✨Tip Number 2
Network with professionals in the field of clinical services management. Attend relevant workshops or webinars where you can meet people who work in similar roles, as they may provide insights or even referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss your experience with client intake processes and how you've successfully managed allocations in previous roles. Be ready to share specific examples that demonstrate your ability to handle complex situations and maintain service quality.
✨Tip Number 4
Showcase your interpersonal skills by engaging with current employees or alumni from Tavistock Relationships on platforms like LinkedIn. Building these connections can give you valuable insights into the company culture and expectations for the role.
We think you need these skills to ace Clinical Services Manager (Intake and Allocation)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clinical settings, particularly any roles involving client intake and allocation. Emphasise your interpersonal and communication skills, as well as your ability to manage relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Clinical Services Manager. Discuss your experience with safeguarding concerns and how you've successfully led teams or projects in the past. Be specific about your achievements and how they relate to the job description.
Showcase Relevant Skills: Highlight your administrative and organisational skills in both your CV and cover letter. Provide examples of how you've managed data, maintained service policies, or improved processes in previous roles. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at TAVISTOCK RELATIONSHIPS
✨Showcase Your Interpersonal Skills
As a Clinical Services Manager, you'll need to demonstrate high-level interpersonal skills. Be prepared to share examples of how you've effectively communicated and built relationships with diverse stakeholders in previous roles.
✨Highlight Your Clinical Experience
Make sure to discuss your experience working within a clinical setting. Share specific instances where you managed safeguarding concerns or collaborated with clinical teams to ensure client safety and service quality.
✨Demonstrate Organisational Skills
This role requires excellent administrative and organisational skills. Prepare to talk about how you plan ahead, manage data, and keep service policies under review. Providing concrete examples will help illustrate your capabilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to allocate clients effectively. Think about how you would approach assigning cases to trainees based on their experience and training needs, and be ready to explain your thought process.