At a Glance
- Tasks: Guide enterprise customers through onboarding and maximise their use of Tavily's AI search platform.
- Company: Join Tavily, a pioneering company in AI-driven search technology.
- Benefits: Enjoy a vibrant culture, daily lunches, and comprehensive health insurance.
- Other info: Work in a dynamic environment that values creativity and continuous learning.
- Why this job: Be a key player in shaping AI adoption for innovative enterprises.
- Qualifications: 5+ years in customer-facing roles with technical expertise in AI platforms.
The predicted salary is between 70100 - 100000 £ per year.
About Tavily
We’re building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed. We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world.
The Role
As an AI Outcomes Manager at Tavily, you will serve as the trusted advisor and bridge between Tavily and our enterprise customers. You’ll guide customers through their entire journey, starting from onboarding and implementation, through ongoing adoption and enablement, to renewal and expansion. You are both a relationship builder and a product expert, ensuring our customers unlock the full power of Tavily’s AI-powered search platform. In this role, you will become a strategic partner, engaging with executive sponsors and consulting customers on the development and execution of their AI/agentic roadmap. You’ll work closely with architects and technical teams to define how LLMs, intelligent search, and autonomous agents can be integrated into their workflows and long-term strategy. By helping customers design scalable AI adoption plans and navigate the rapidly evolving landscape, you’ll position Tavily not only as a product provider, but as a critical driver of their competitive advantage. At the same time, you’ll act as the customer’s advocate internally, shaping product direction and influencing innovation to ensure Tavily continues to deliver maximum value.
What You’ll Do
- Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform.
- Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects.
- Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations.
- Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities.
- Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys.
- Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements.
- Shape the future of the post-sale experience at Tavily.
What We’re Looking For
- 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS.
- Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required.
- Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences.
- Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking.
- Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology.
- Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy.
- Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus.
Perks & Benefits
Full-time employees at Tavily enjoy:
- A young, open, and inclusive culture where everyone has real impact from day one.
- The chance to build alongside a fast-moving team at the forefront of agentic AI.
- Daily team lunches, plus fully stocked snacks to keep you energized.
- Full medical, dental, and vision insurance to keep you feeling your best.
- A deep-work culture that values curiosity, creativity, and continuous learning.
Enterprise Customer Success Manager in Tipton employer: Tavily
Tavily is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation thrives and employees are empowered to make a real impact. With a strong focus on professional development, you will have ample opportunities for growth while working alongside talented teams in a fast-paced environment that champions creativity and strategic thinking. Located in a vibrant area, Tavily offers unique advantages such as flexible working arrangements and a commitment to employee well-being, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in Tipton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tavily. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tavily before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enterprise Customer Success Manager in Tipton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tavily:Your cover letter is your chance to shine! Tell us why you want to work at Tavily specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tavily!
How to prepare for a job interview at Tavily
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
