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For Companies At a Glance
- Tasks: Assist patients and support the practice team in a friendly, efficient manner.
- Company: Join a passionate team at Marriott's Medical Practices dedicated to quality patient care.
- Benefits: Enjoy competitive pay, flexible hours, generous leave, and a supportive work environment.
- Why this job: Make a real difference in patients' lives while developing valuable skills in healthcare.
- Qualifications: Strong communication skills and a caring attitude; no prior experience required.
- Other info: Exciting opportunities for growth and a vibrant team culture.
The predicted salary is between 10 - 15 £ per hour.
The role of our Patient Coordinators is a rewarding role and is very much the heart of Marriott's Medical Practices. Building relationships with our patients helps enable us to gain a full understanding of their medical needs and requirements. Developing a good rapport with external teams such as our home visiting team, care homes, community nurses and other multi-disciplinary services to assist with continuity of care and support to our patients.
Main duties of the job
We are looking for a person with excellent customer service, communication, interpersonal and time management skills to join our friendly and professional Patient Services Team. The successful candidate will have a good level of general IT skills and demonstrate an aptitude for learning new skills and adapting to change. Previous experience of working in General Practice is not essential.
About us
We have a friendly and supportive team who are passionate about providing top quality service to our patients across Taverham Surgery and Bacon Road Medical Centre. We have an exciting opportunity for two Patient Coordinators to join our team working across Taverham Surgery and Bacon Road Medical Centre on a permanent, part-time basis. We offer a two-week induction whereby you will have time with our team to gain a good understanding of how the practice operates as well as training on how to use our clinical systems.
- Monthly Half day Closures
- Company Pension
- Free on site parking
- Sick Pay
- 5 weeks annual leave plus bank holidays
- Charity & social events
- Blue Light Card through NHS
Job responsibilities
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- The post-holder should recognise the importance of effective communication within the team, patients and other healthcare professionals.
- Ensure that all our patients have access to a safe surgery environment.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Monitor and maintain the reception waiting area ensuring patients are kept informed in the event of any unforeseen circumstances or updates to clinics.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team.
- Ensure accurate documentation within patient records via Systmone.
- Monitor and respond to online communications via our online system, Systmconnect.
Person Specification
- Outstanding oral and written communication skills, with exceptional interpersonal abilities.
- Excellent Keyboard and Computer Skills.
- High level of accuracy and speed when using computer systems and entering data.
- Appropriate IT Knowledge and Experience.
- Competent in using Microsoft Office and clinical systems.
- Ability to Listen and Empathise.
- Demonstrates a caring and patient-focused approach.
- Negotiating and Problem-Solving Skills.
- Good Time Management.
- Confidentiality and Professionalism.
- Ability to Work Independently.
- Team Player.
- Adaptability and Resilience.
- Flexibility.
- Experience in a Reception Environment.
- Experience of Dealing with the Public/Patients.
- Customer Care Training.
- Experience Using SystmOne.
- Knowledge of Primary Care in the NHS.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.21 an hour Reviewed at passing 6 month probation.
Patient Coordinator in Norwich employer: Taverham Partnership
Contact Detail:
Taverham Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator in Norwich
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Taverham Surgery and Bacon Road Medical Centre. Understanding their values and services will help you connect with the team and show that you're genuinely interested in being part of their patient-focused approach.
✨Tip Number 2
Practice your communication skills! As a Patient Coordinator, you'll need to be friendly and approachable. Try role-playing common scenarios with a friend or family member to boost your confidence in handling patient interactions and queries.
✨Tip Number 3
Show off your adaptability! During interviews, share examples of how you've successfully adapted to changes in previous roles. This will demonstrate your resilience and ability to thrive in a busy environment, which is key for this position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit!
We think you need these skills to ace Patient Coordinator in Norwich
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Patient Coordinator role. Highlight your customer service skills and any relevant experience, even if it’s not directly in healthcare. We love seeing how your unique background can contribute to our practice!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and values.
How to prepare for a job interview at Taverham Partnership
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Patient Coordinator role. Familiarise yourself with the key responsibilities and skills mentioned in the job description, such as communication, time management, and IT proficiency. This will help you tailor your answers to show how you fit perfectly into their team.
✨Showcase Your People Skills
As a Patient Coordinator, building relationships is crucial. Prepare examples from your past experiences where you've successfully interacted with patients or customers. Highlight your ability to empathise and communicate effectively, as these are essential traits for the role.
✨Demonstrate Adaptability
The job requires someone who can adapt to change and work under pressure. Think of situations where you've had to adjust quickly to new circumstances or manage multiple tasks at once. Sharing these experiences will show that you're ready to thrive in a dynamic environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This not only shows your interest but also helps you gauge if the practice is the right fit for you.
