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- Tasks: Provide expert 3rd Line IT support and lead exciting technical projects.
- Company: Dynamic Managed Service Provider known for high-quality IT services.
- Benefits: Flexible salary, career growth, and a vibrant work environment.
- Other info: Opportunity to earn certifications and enhance your IT skills.
- Why this job: Join a fast-paced team and shape innovative IT strategies for diverse clients.
- Qualifications: Experience in server administration, cloud solutions, and network troubleshooting.
The predicted salary is between 40000 - 50000 £ per year.
Permanent, Full-time
Work Location: Portishead, Bristol
Salary: Flexible DOE
About the Company
Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity.
About The Opportunity
This is an exciting opportunity for an experienced IT Support Engineer to be part of a dynamic and fast-paced environment. You will be working within the Service Desk team to provide high-level 3rd Line IT Support to clients while also leading the design and implementation of IT projects. Your role will involve everything from network management to cloud solutions, security enhancements, and system administration. As a 3rd Line IT Support Engineer in the team, you will have the chance to influence and develop innovative IT strategies for a range of clients, ensuring their IT systems remain secure, efficient, and ahead of the competition.
Key Responsibilities
- Provide expert 3rd Line IT support to clients across a range of IT disciplines.
- Lead the design, planning, and delivery of technical projects.
- Manage and maintain computer networks to ensure seamless connectivity.
- Implement and administer cloud deployments within Azure and AWS.
- Configure and manage firewalls, security policies, and DMZ environments.
- Administer Microsoft Exchange and Office 365 environments.
- Oversee data backup solutions, business continuity, and disaster recovery strategies.
- Implement network security measures to protect against cyber threats.
- Troubleshoot LAN/WAN networks and utilise tools like IPerf and WireShark.
- Manage and configure network switches, VLANs, and WiFi solutions.
- Ensure IT systems comply with security best practices, including Cyber Essentials and ISO standards.
Your Experience and Skills
- Server Administration – Windows Server 2012, 2016, 2019, 2022.
- Active Directory & Entra – Full administration and management.
- DNS & DHCP – Configuration and troubleshooting.
- Cloud Solutions – Azure and AWS deployment & management.
- Cyber Security – Network protection, firewall configuration, and compliance with security standards.
- Network Troubleshooting – VLAN setup, switch management, LAN/WAN troubleshooting.
- Virtualisation – Experience with VMware / Hyper‑V.
- IT Project Delivery – Proven ability to manage and implement technical projects.
- Compliance & Best Practices – Understanding of Cyber Essentials, PCI, ISO, and other security standards.
Desirable Qualifications (or willingness to work towards)
- Microsoft Certifications (MCP, MCSA).
- Cisco Certifications (CCNA).
- Virtualisation Certifications (VMware / Hyper‑V).
- Cloud Certifications (Azure / AWS).
- Firewall & Networking Certifications (Fortinet, Cisco, SonicWall, Ruckus).
If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you.
3Rd Line IT Support Engineer in Weston-super-Mare employer: TavasTechs
Contact Detail:
TavasTechs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3Rd Line IT Support Engineer in Weston-super-Mare
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups, tech events, or even online webinars. You never know who might have a lead on your next job opportunity!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This is a great way to stand out and give potential employers a taste of what you can do.
✨Tip Number 3
Don’t just apply for jobs; reach out directly! If you see a company you’re keen on, send them a message on LinkedIn or via their website. Express your interest and ask about potential opportunities – it shows initiative!
✨Tip Number 4
Prepare for interviews by practising common technical questions and scenarios related to 3rd Line IT Support. We recommend doing mock interviews with friends or using online platforms to boost your confidence before the real deal.
We think you need these skills to ace 3Rd Line IT Support Engineer in Weston-super-Mare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line IT Support Engineer role. Highlight your experience with server administration, cloud solutions, and network troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention any relevant projects you've led or technical challenges you've overcome.
Show Off Your Certifications: If you've got any Microsoft, Cisco, or cloud certifications, flaunt them! These qualifications are super relevant to the role and show us that you're committed to your professional development. Don't forget to mention any ongoing studies too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can't wait to hear from you!
How to prepare for a job interview at TavasTechs
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Active Directory, and cloud solutions like Azure and AWS. Be ready to discuss specific projects you've worked on and how you tackled challenges in those areas.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your troubleshooting skills with tools like IPerf and WireShark.
✨Understand Their Business
Research the company and its clients to understand their IT needs and challenges. This will help you tailor your responses and demonstrate how your skills can directly benefit them, especially in areas like network management and security compliance.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company's IT strategies. This shows your genuine interest and helps you gauge if the company is the right fit for you. Ask about their approach to IT project delivery or how they handle cybersecurity measures.