At a Glance
- Tasks: Lead customer growth and engagement through strategic account management and digital adoption.
- Company: A respected UK institution embracing digital transformation in the TIC industry.
- Benefits: Competitive salary, flexible office-based work, and opportunities for travel.
- Other info: Dynamic role with opportunities to represent the company at industry events.
- Why this job: Join a historic organisation and make a real impact on customer experience and growth.
- Qualifications: Experience in account management or business development with strong communication skills.
The predicted salary is between 50000 - 60000 € per year.
This is a unique opportunity to join a long-established, highly respected organisation undergoing significant digital transformation. The Business Development & Account Manager will lead the company's approach to customer growth, engagement, and partnership. This is not a traditional sales role. It is a strategic position that blends business development, account management, market insight, customer experience design, and digital adoption.
Our client is a historic and trusted UK institution with a long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field.
Your Roles and Responsibilities
- Build strong, structured relationships with key customers.
- Develop account plans, track customer engagement, and increase long-term customer value.
- Lead regular customer reviews to understand needs and improve service delivery.
- Identify and develop growth opportunities with high-value customer segments, aligned to operational capacity.
- Support onboarding of new clients, particularly digital-first and growing luxury brands.
- Drive adoption of the online Portal, future digital services, and more.
- Capture customer feedback, pain points, and market insight to shape service improvements.
- Monitor trends in the industry and regulatory developments.
- Represent the organisation at industry events, exhibitions, and trade bodies.
- Support creation of customer education content and promote the organisation's values and reputation.
- Act as a confident ambassador for the craft and the company's values.
Your Skills and Experience
- Proven experience in account management, client relationship management, or business development (B2B environment).
- Strong ability to build trust and manage long-term customer relationships.
- Comfortable working with operational teams and translating customer needs into practical solutions.
- Good understanding of customer experience improvement or service delivery models.
- Strong communication skills, both written and verbal.
- Analytical mindset with experience using CRM systems or customer data.
- Ability to manage multiple stakeholders and priorities effectively.
- Self‑motivated, proactive, and comfortable working in a hybrid or cross‑functional environment.
Desirable
- Experience in a regulated, technical, manufacturing, luxury goods, or service‑led industry.
- Exposure to digital transformation, CRM/ERP systems, or customer portal environments.
- Experience delivering customer education, training, or content.
Business Development & Account Manager in London employer: TavasTechs
Join a prestigious institution in Central London that values innovation and tradition, offering a dynamic work environment where your strategic insights will drive customer engagement and growth. With a strong commitment to employee development, you will benefit from opportunities for professional growth, a collaborative culture, and the chance to be part of a significant digital transformation journey. Enjoy the flexibility of office-based work with travel opportunities, all while contributing to a respected organisation known for its excellence in specialist services.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development & Account Manager in London
✨Tip Number 1
Network like a pro! Attend industry events and exhibitions to meet potential employers and showcase your skills. Remember, it's all about building those strong relationships that can lead to job opportunities.
✨Tip Number 2
Be proactive in reaching out to companies you're interested in. Don't wait for job postings; send them a message expressing your interest and how you can add value to their team. We love seeing candidates take the initiative!
✨Tip Number 3
Prepare for interviews by researching the company’s recent projects and digital transformation efforts. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their growth.
✨Tip Number 4
Utilise our website to apply for roles directly. It streamlines the process and ensures your application gets the attention it deserves. Plus, we’re always on the lookout for passionate individuals ready to make an impact!
We think you need these skills to ace Business Development & Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Business Development & Account Manager role. Highlight your account management and business development experience, and don’t forget to sprinkle in some examples of how you've built strong customer relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this strategic position. Share your passion for customer engagement and digital transformation, and how you can contribute to our mission of modernising the organisation.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but keep it friendly. We want to see your personality shine through while still being professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at TavasTechs
✨Know Your Company Inside Out
Before the interview, dive deep into the company's history, values, and recent digital transformation efforts. Understanding their mission and how they blend tradition with modernisation will help you align your answers with their goals.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build strong, structured relationships with clients. Think of specific instances where you've successfully managed accounts or developed partnerships, as this role is all about trust and long-term engagement.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used data to drive customer insights and improve service delivery. Mention any experience with CRM systems or customer data analysis, as this will show your capability to translate customer needs into practical solutions.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like onboarding a new client or addressing customer feedback. Practising these scenarios will help you articulate your thought process and demonstrate your strategic approach to business development.
